I released a new firmware for the 10 devices that are part of my Product. However, today I noticed that even though I can tell by looking at their output data they do (and looking at their log, they do show as updating) they keep remaining tagged with the wrong Firmware in the cloud for a very long time.
As a result, overnight the devices kept requesting a firmware update. I do not believe they actually downloaded it every single time as (A) they already had that firmware (B) the data usage suggests they haven’t downloaded anything, but instead of sleeping for 6 hour periods, they were in a loop of resetting themselves every time, some taking more than 18 hours before finally receiving the correct firmware tag in the Cloud.
in fact, I can tell now that some devices show up with the correct firmware in the Cloud, they simply stopped connecting at all anymore after the 6-hour periods…
Anyone having experiences with this issue? Why does it take so long for my devices to be tagged with the correct firmware?
EDIT: Just decided to release a new firmware, with no changes to it other than the Product Version. It’s very premature to say but it seems the two devices that did download it don’t have the issue anymore.