If anyone has time I could really use a hand… I have a few questions to hopefully help me understand my incredibly frustrating situation a bit better. I am having the most awful time of it trying to figure out where my network instability lies. Firstly, I’d like to say that my problems, frustratin…

[image] When I look at 'events' device constantly going offline coming online The best way to troubleshoot this is to get a log while connected by USB. This will sometimes show what’s causing the disconnection. @rickkas7 cloud wifi app might help...but I'd be looking more for something that wo…

OK, the plot sort of thickens. There was nobody in the house all morning, and all devices were stable when viewed from the console. Within 10 minutes of my wife arriving home, suddenly I’ve got handshakes and disconnects coming out of my ears. Could it be that the Particle devices actually have an …

[image] netpex: I’m now running the Photons off a Ubiquiti UniFi AP… I would start with the UniFi hardware. I also run UniFi APs in all 4 of my warehouse locations. They are pretty solid but have their quirks depending on your settings. Do you run a dedicated controller? I run the UniFi Cloud…

Thanks @ninjatill it's nice to have some input from someone with a similar setup. [image] ninjatill: Do you run a dedicated controller? I'm actually mostly not running the AP with a controller, it's just doing its own thing. Of course if I need to change any settings I fire up the java contr…

When you say they all go off and come back online with the same timestamp, I start looking at the networking stack/equipment instead of at the Particle devices themselves. Perhaps if you can recreate the issue when your wife walked into the house you could sniff the network traffic with Wireshark an…

[image] ninjatill: You could sniff the network traffic with Wireshark and see what is happening. If it is bluetooth interference, would wireshark help? [image] ninjatill: Is your cable/DSL router stable? Do you have enough DHCP addresses? Are you running all switches and not hubs ? Br…

Well, where to start with all that… definitely some areas to test! Perhaps do each one in sequence and give it some time to flush out before trying the next. In order of my gut instinct… Start by putting the SSID onto a static channel. It could be that when another WiFi device enters the house, the…

Thank you!! I will report back. Am really hoping either one of these things will help or they will all help in combination. Feel so thwarted right now!!

I also want to know the answer for this question. And I also have Ubiquiti Unify AP here. So for my Photon, I am using extra wifi antenna . I still see some disconnects but fewer. And since handshakes are established fast enough, I just accept it :slight_smile:

Gah, I’ll be so annoyed if the Ubiquity Unifi AP is actually hindering rather than helping here! The ONLY reason I bought it was based on others suggesting it was more solid network gear and would help my IoT devices on my network…sounds more and more like I’ve just wasted £100! :slight_smile:

Handshakes / frequent disconnects

Troubleshooting

netpex October 9, 2018, 10:41am 2

@rickkas7 cloud wifi app might help...but I'd be looking more for something that would KEEP pinging both my router and the cloud and tell me which is failing and WHY I'm getting these disconnects/frequent handshakes

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Handshakes / frequent disconnects

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