Hi All, I’ve got got around 35 Particle Electrons in the field and around 8 of them are stuck trying to connect back to Particle Cloud with the flashing green LED. What I’m finding is that pressing the reset button alone is not enough to resolve the issue and I have to remove the battery and replac…

What system firmware are you running on these devices? There was at some point an issue with the radio connections when code did switch off the radio module while it was still in the middle of a connection or communication attempt which caused it to not switch off correctly causing reconnection iss…

Hey ScruffR, Thanks for your help. They are currently on 0.6.2. Is it possible to remotely update the system firmware? Thanks, Dennis.

Device part of a product should auto-update their system version, though it will use up quite a bit of data. If at all possible, I’d recommend trying it on a local test device before deploying it to the fleet.

We really need a way to double check that the modem is OFF or ON :slight_smile: Until then, sparingly try to access the cellular hal directly which does offer a return value. #include "cellular_hal.h" cellular_result_t result = -1; result = cellular_off(NULL); if (result) Serial.println("ERROR!\r…

Hi BDub, Thanks for the information. I am in fact running multi-threaded. The reason for this is that I need to ensure that even when I’m turning on the modem and checking for a connection to particle cloud, the device isn’t blocked. After reading your message, I did a quick test to turn off multi-…

I have exactly the same issue.. [image] Electron connection time after DEEP SLEEP Troubleshooting Hello all So have a very weird one, and after extensive testing I can assure the following is true… If I put the Electron into deep sleep via System.sleep(SLEEP_MODE_SOFTPO…

This problem still exists in 0.7.0. 1 times in 20 the DEEP SLEEP or SOFT SHUTDOWN does not results in a powered off modem. This makes particle unusable in long term remote deployments presently, until a robust solution is found.

Have you tried any of the tricks used in this library? [image] rickkas7/electronsample electronsample - Particle Electron sample code for fault tolerance and problem debugging

yes I’m already using these :frowning:

I wish the ublox power-key line was exposed for us to use!

Electron Flashing Green - Will not connect until battery removed

Troubleshooting

modles March 14, 2018, 1:19pm 7

I have exactly the same issue..

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Electron Flashing Green - Will not connect until battery removed

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