Hi all Is anyone able to help out with how to send a ‘claim code’ to a device. I’ve basically finished my web app with softap setup etc. and thought it was working ok, but I tried creating a test customer with a new account (simple auth) and realised that I was missing out the “Create Claim Code & …

@G65434_2 are you wanting to do this via JavaScript in a browser or via a native iOS or Android app?

From what I remember, you were working on a web app. Have you tried this: https://github.com/spark/softap-setup-js#setting-the-devices-claim-code ? There is a method for sending a claim code to a device.

Thanks @jeiden I actually had no idea there was an official Particle softAP library now. I had been using a library created by one of the other Particle users. I’ll take a look at this now! EDIT: Seems like it’s been there for quite a while, not sure what I was up to…

@G65434_2 Were you able to claim the device to the customer? I’d like to know if you had any gachas in the process.

Hi there, yip I’ve managed to claim customer devices. What in particular are you having trouble with?

It seems to mostly work for me too, but no cigar yet. I see the customer created and device ID listed in the customer record, but no customer reference or “Unclaim Device” link in device list for the same ID I want customers to be free to re-use account with vanilla Particle, other organizatio…

Hey @sparkly , the first thing I’d recommend you doing is to read the documentation on Authentication & Security . It outlines everything you need to know about how claiming works and the product creator architecture. The main thing to understand here is that users are different than customers. The d…

Thank @jeiden you for the links and answers. It's understandable but I wouldn't say that documentation is at "everything you need to know" stage. Back to the specifics: Yes, the fact that there is no customer association in devices view and no "Unclaim Device" link should suggest that the devic…

Hey @sparkly , You are spot on. Our docs need to be improved, and with more examples. This is something I hope to get to internally shortly. I would also encourage anyone in the community who has successfully implemented this to contribute to the docs ! My hope is to bring more clarity to this proces…

@sparkly here is some code that will be helpful to you when creating the HTML page for your customers to reset their password: https://github.com/spark/customer-password-reset It will require you to host an HTML and JS file to ensure all works properly. Hope this is helpful!

Sending Claim Code to Device

Cloud

mebrunet April 7, 2016, 1:34am 13

[Edited] Moved my question about this to its own thread here.

Topic		Replies	Views
Customers - claiming and unclaiming Product Creation	39	7791	April 5, 2016
Create Claim Code API example Cloud	10	3409	May 23, 2017
Device not found to unclaim Cloud	4	1086	May 16, 2017
Particle Core Create Claim Code For Product Product Creation	0	1168	October 14, 2015
Remotely Claim or Transfer Device Ownership to a Customer Cloud	16	4686	April 18, 2018

Sending Claim Code to Device

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