Hey, Some of my customers are currently facing an issue where their device(s) which have been running for hours/days then seemly stop responding. No cloud connection, loop() not working and this is only fixed by reseting the device. This is a major issue as these devices are responsible to do tempe…

Hi there, knowing nothing about your firmware does not help provide useful comments. However, there could be so many things that affect the stability of a device: the wifi connection or the router stability if there is a microwave between them and the router (they generally use 2.4GHz as well) a…

Thanks @gusgonnet for your comment. At the time of production i was not certain it was needed to have a external watchdog. Do you think the software watchdog will be sufficient? I am still trying to pin point where this issue could arise from. The particle support team has suggested it maybe the …

[image] Div_IoT: Do you think the software watchdog will be sufficient? I do not think so. In the case the device craps out so bad that it deactivates the software watchdog, your mission will still be toasted :fire: Here's another reading you can do: https://github.com/particle-iot/app-note…

Interesting ! As far as I’m concerned, I can trace back a similar issue since Novembre 11 2020. Sounds pretty similar. Everything has been running for months flawlessly before that. I’ve had a few of these Photons for years. Very reliable piece of HW I have to say. Currently I have two of these u…

here's another thread with tips on stability: [image] Photon freezing randomly during operation Troubleshooting We have a product that uses the Photon that is currently in production. Some of these devices freeze after a couple of hours of normal operation (in normal oper…

I have been having similar issues with two of my Photon devices. They have been in service for months without these kinds of issues. Problems started in the last month or two. I just reset the devices as needed and assumed a connection issue. Now I wonder…

[image] gusgonnet: Lastly, @Rftop you always recommend a cheap timer for an external watchdog and I swear I ran a search and could not find the posts. Here's one of the posts, and @Paul_M links to the datasheet below it. [image] Help: Boron hardware watchdog unusable - always…

@gusgonnet Thanks for the suggestion for using a external watchdog timer and those links were an interesting read :grinning: However most of my devices are produced/in market so using this in the next batch is the only option. @Muskie @philstrick Looking through my affected devices, I had a look …

Thanks for the tip. I’ll check into that, but it’s worth noting that for months we were running an old version: 1.4.4 on all our Photon. It was an old FW, but everything was running smoothly. Back in Novembre this year, in an attempt to bring all my devices to the latest FW version, we pushed 1.5.…

@philstrick Hmm thats interesting… I wish we could get an official word from Particle on this matter, it looks like its just not me experiencing this.

Photon/P1 getting stuck and not reseting

Firmware Device OS

gusgonnet November 24, 2020, 7:02pm 6

here's another thread with tips on stability:

FYI @philstrick @Div_IoT

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Photon randomly disconnects from the Particle Cloud WiFi photon	34	365	December 31, 2024
Long Term Photon Connection Stability Troubleshooting	221	35072	June 25, 2020
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Best practices for long term reliability? Troubleshooting	1	1105	October 5, 2015
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Photon/P1 getting stuck and not reseting

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