Dear Particle team, First of all, you have a pretty cool product and make a great impression as a company. Your documentation is overall pretty good and makes it very easy for beginners to start. To sum it up, we were very excited to start with your products and had a great user experience in the…

Hey Sebastian, It sounds to me like the connection issues you’ve been experiencing are a result of hardware integration into a custom circuit board, and require either firmware code reviews and/or a knowledgable electrical engineer to do a hardware review. Our customer support team is here to help…

It sounds like you’ve received responses from Particle, but that we’re unable to continue helping with our free support resources. Given that I’m inviting you to continue troubleshooting your connection issues with your stock Photon PCBs (not integrated in a product) here in the community and with …

Hi Will, Thanks for your fast response. I appreciate that. I am sorry if haven’t mentioned some points more clearly enough and was only referring to our e-mails conversation with the support. This might have caused some misunderstanding. Currently, we are using normal photons, no custom PCB board…

Is the photon placed on a circuit board? Did you try moving it nearer to the access point? Does this behavior exhibit itself if you flash an empty user firmware?

Thanks for adding more details. To be clear, we will always provide free support for hardware, firmware, and platform issues that are affecting our development kits. @domseb , thank you for the information. I read up on your thread with customer support as well as the thread you linked and would lov…

The photon is not directly placed on a circuit board, but it is connected to the SparkFun Battery-Shield ( https://www.sparkfun.com/products/13626 ). The only other electrical connections are a sensor using 3 wires and a solar panel. Moving it nearer to the access point helped, but only when it was 2…

@domseb ; you’re not alone. I have this same issue (see post here: [SOLVED but hopefully not the last word] Photons lose connection to wifi—any ideas? ) and have no answer either. I have 1 photon running tinker and not connected to anything else just to see if it fails WiFi at some point. It does fai…

Hi Will The setup: We placed our photon with an external antenna ( http://www.delock.de/produkte/F_701_Antennen_86246/merkmale.html ) on top of the SparkFun battery-shield ( https://www.sparkfun.com/products/13626 ). To the battery-shield we connected a 1.5W solar panel with solder, a sensor to 3 pins …

Hi Joost, would you mind to share your working watchdog code? :slight_smile: Regards Sebastian

My other note is that these tests were run in a SparkFun power shield, which we did not design, and include the device mounted in a plastic enclosure where antenna and battery placement are critical to RF performance. You don’t have to run out and complete the testing if you don’t have it, but can …

My Photons are experiencing inconsistent Wi-Fi connection behavior

Troubleshooting

Topic		Replies	Views
Photon losing Wifi Troubleshooting	24	11214	August 26, 2015
Wifi connection comes and goes on Photon Connectivity photon	5	433	October 29, 2022
On new wifi network, Photon briefly connects then turns solid cyan (unreachable) Cloud	19	2653	August 5, 2020
Long Term Photon Connection Stability Troubleshooting	221	35038	June 25, 2020
Photon randomly disconnects from the Particle Cloud WiFi photon	34	361	December 31, 2024

My Photons are experiencing inconsistent Wi-Fi connection behavior

Related topics