# Unable to pair with new Boron

**URL:** <https://community.particle.io/t/unable-to-pair-with-new-boron/45147>\
**Category:** Troubleshooting\
**Created:** [November 10, 2018, 8:03pm UTC](https://community.particle.io/t/unable-to-pair-with-new-boron/45147 "2018-11-10T20:03:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![brodan](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/brodan/32/18715_2.png) [@brodan](https://community.particle.io/u/brodan)\
**Post date:** [November 10, 2018, 8:03pm UTC](https://community.particle.io/t/unable-to-pair-with-new-boron/45147/1 "2018-11-10T20:03:40Z")

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nvm, was finally able to fix it.

when re-pairing via the mobile app, i had to time it so that it was blinking blue while i scanned the QR code, otherwise it automatically would reconnect to the cloud even though no one and had claimed the device

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**Author:** ![RWB](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rwb/32/22599_2.png) [@RWB](https://community.particle.io/u/RWB)\
**Post date:** [November 10, 2018, 8:25pm UTC](https://community.particle.io/t/unable-to-pair-with-new-boron/45147/2 "2018-11-10T20:25:49Z")

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Your the third person I’ve seen encounter this same setup issue.

@will Maybe a note should be added to the setup process to provide a less frustrating setup experience with the Borons.

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**Author:** ![Moors7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/moors7/32/588_2.png) [@Moors7](https://community.particle.io/u/Moors7)\
**Post date:** [November 10, 2018, 9:20pm UTC](https://community.particle.io/t/unable-to-pair-with-new-boron/45147/3 "2018-11-10T21:20:00Z")

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Connecting to the device should be done in listening mode (blinking blue), which you can get in by holding the Mode button for ~3 seconds.

> [@brodan](#):
>
> it automatically would reconnect to the cloud even though no one and had claimed the device

That's expected behavior. Claiming a device can only be done while it's online and cloud connected.

> [@RWB](#):
>
> Your the third person I’ve seen encounter this same setup issue.

Quite a few things were mentioned in the post above, what exactly were you referring to?

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**Author:** ![RWB](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rwb/32/22599_2.png) [@RWB](https://community.particle.io/u/RWB)\
**Post date:** [November 10, 2018, 9:29pm UTC](https://community.particle.io/t/unable-to-pair-with-new-boron/45147/4 "2018-11-10T21:29:45Z")

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A few people are having this issue:

> [@Got my Boron-LTE, blinking green](https://community.particle.io/t/got-my-boron-lte-blinking-green/45122/3):
>
> Now I’m trying to setup the Xenon, and I realized that I think I have not finished setting up the Boron’s mesh network. (The Boron needs to act as the gateway.) The Xenon sees no mesh network, and when I click on the mesh network setup tab in the particle web console, there are no mesh networks, but there is a message “Create a Mesh Network to connect Mesh devices to each other”, then a “set up a device” button. Clicking on “set up a device” in the console takes me back to the mesh device set…

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**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\
**Post date:** [November 11, 2018, 9:24am UTC](https://community.particle.io/t/unable-to-pair-with-new-boron/45147/5 "2018-11-11T09:24:37Z")

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Can’t talk for the Boron yet, but with Argon and Xenon, the mobile app did do quite a good job in leading me through the setup process step-by-step - as long I read and followed the instructions to the point.