# Unable to connect to argon
**URL:** https://community.particle.io/t/unable-to-connect-to-argon/65153
**Category:** Getting Started
**Tags:** argon
**Created:** [August 15, 2023, 3:40pm UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153 "2023-08-15T15:40:05Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@harish](https://community.particle.io/u/harish)
#### Post date: [August 15, 2023, 3:40pm UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153/1 "2023-08-15T15:40:05Z")
i am not able to connect to Argon, I bought it a few months back at that time it was working fine.
now when I try to reclaim it with a new id it is not working It shows "Sending Bluetooth messages failed. Please try again"
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### Author:  [@jalbersr](https://community.particle.io/u/jalbersr)
#### Post date: [August 15, 2023, 4:24pm UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153/2 "2023-08-15T16:24:59Z")
Hi @harish!
If you are claiming your device from a new account, you must be sure that the device is removed from the previous account. You can follow the instructions on this [guide](https://docs.particle.io/troubleshooting/guides/device-management/how-can-i-transfer-my-device-to-another-user/) to transfer your device to a new account. For removing your device you will need to use the particle CLI, the particle console, or the particle IDE. After that, you should claim your device normally into your new account.
Please let me know if the guide helps you to solve the issue.
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### Author:  [@harish](https://community.particle.io/u/harish)
#### Post date: [August 15, 2023, 4:45pm UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153/3 "2023-08-15T16:45:33Z")
@jalbersr
i don't know my old id, is there any other way to transfer argon to my current id?
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### Author:  [@jalbersr](https://community.particle.io/u/jalbersr)
#### Post date: [August 15, 2023, 5:14pm UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153/4 "2023-08-15T17:14:09Z")
For security reasons, access to the original account is required for device transfer. If you don't remember the password of your account but you have access to the email with which it was created, you can recover it [here](https://login.particle.io/forgot)
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### Author:  [@harish](https://community.particle.io/u/harish)
#### Post date: [August 15, 2023, 5:36pm UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153/5 "2023-08-15T17:36:44Z")
@jalbersr
i do not remember from which account I used it.
but still, I have gone through that link and sent password reset for all the accounts and still non of them received any link for further steps.
is there any other way?
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### Author:  [@jalbersr](https://community.particle.io/u/jalbersr)
#### Post date: [August 15, 2023, 5:50pm UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153/6 "2023-08-15T17:50:06Z")
Unfortunately, there is no way to remove a device without access to the account that holds the device. Please check your spam folder in your mail. Sometimes the reset password is sent there.
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### Author:  [@system](https://community.particle.io/u/system)
#### Post date: [February 14, 2024, 6:16am UTC](https://community.particle.io/t/unable-to-connect-to-argon/65153/8 "2024-02-14T06:16:37Z")
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