# Two T-SOMs suddenly not working?

**URL:** <https://community.particle.io/t/two-t-soms-suddenly-not-working/65475>\
**Category:** Cellular\
**Created:** [September 21, 2023, 8:58pm UTC](https://community.particle.io/t/two-t-soms-suddenly-not-working/65475 "2023-09-21T20:58:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![nickB](https://avatars.discourse-cdn.com/v4/letter/n/f08c70/32.png) [@nickB](https://community.particle.io/u/nickB)\
**Post date:** [September 21, 2023, 8:58pm UTC](https://community.particle.io/t/two-t-soms-suddenly-not-working/65475/1 "2023-09-21T20:58:19Z")

</div>

```auto
{"service":{"device":{"status":"unreachable"},"cloud":{"uptime":2268,"publish":{"sent":4}},"coap":{"round_trip":null}}}

```

This is the only message I get in the web console now. I am in good cell service and unaffected devices are working. Does this mean that my T-SOMs are possibly toast?

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<div class="post-metadata">

**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\
**Post date:** [September 22, 2023, 7:53pm UTC](https://community.particle.io/t/two-t-soms-suddenly-not-working/65475/2 "2023-09-22T19:53:32Z")

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[@Support](https://community.particle.io/groups/support) - can you take a look early next week?

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<div class="post-metadata">

**Author:** ![no1089](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/no1089/32/24051_2.png) [@no1089](https://community.particle.io/u/no1089)\
**Post date:** [September 26, 2023, 10:50am UTC](https://community.particle.io/t/two-t-soms-suddenly-not-working/65475/3 "2023-09-26T10:50:42Z")

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@nickB can you please DM me and @jalbersr the DeviceIDs to check on them?

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<div class="post-metadata">

**Author:** ![nickB](https://avatars.discourse-cdn.com/v4/letter/n/f08c70/32.png) [@nickB](https://community.particle.io/u/nickB)\
**Post date:** [September 26, 2023, 1:25pm UTC](https://community.particle.io/t/two-t-soms-suddenly-not-working/65475/4 "2023-09-26T13:25:15Z")

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Hi, I was able to resolve the issue using the web tools

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<div class="post-metadata">

**Author:** ![no1089](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/no1089/32/24051_2.png) [@no1089](https://community.particle.io/u/no1089)\
**Post date:** [September 26, 2023, 1:40pm UTC](https://community.particle.io/t/two-t-soms-suddenly-not-working/65475/5 "2023-09-26T13:40:51Z")

</div>

That’s great! I’m glad to hear they are working.