Tracker firmware update

My brand new Tracker One seems to be taking forever to update. Particle says it should take 3-5 minutes. I’ve spent a half hour so far waiting for it to finish updating firmware (flashing magenta). Sometimes the RGB LED remains unlit also during the process for minutes at a time.

I’m waiting for it to update OTA, while connected to my PC.

Sometimes the OTA update could be complicated for the cellular connection because of the longer quantity of data that the tracker needs to receive.

Most of the problems related to a fail OTA update are associated with a poor signal on the cellular connection. The recommendation is to try to do this process near a window to improve the cellular connection.

However, 30 minutes is a very long time, maybe you can share with me its Device ID by DM, I can review the logs in the system.