# Submitting support ticket

**URL:** <https://community.particle.io/t/submitting-support-ticket/66056>\
**Category:** Hardware\
**Created:** [December 27, 2023, 5:14am UTC](https://community.particle.io/t/submitting-support-ticket/66056 "2023-12-27T05:14:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![dbru](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/dbru/32/13068_2.png) [@dbru](https://community.particle.io/u/dbru)\
**Post date:** [December 27, 2023, 5:14am UTC](https://community.particle.io/t/submitting-support-ticket/66056/1 "2023-12-27T05:14:07Z")

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I got locked out and can’t find how to submit a support ticket.

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**Author:** ![gusgonnet](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/gusgonnet/32/27491_2.png) [@gusgonnet](https://community.particle.io/u/gusgonnet)\
**Post date:** [December 27, 2023, 1:50pm UTC](https://community.particle.io/t/submitting-support-ticket/66056/2 "2023-12-27T13:50:32Z")

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Hi, maybe [@Support](https://community.particle.io/groups/support) can help you.

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**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\
**Post date:** [December 27, 2023, 5:01pm UTC](https://community.particle.io/t/submitting-support-ticket/66056/3 "2023-12-27T17:01:14Z")

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Hi there, mind shooting me a DM with your particle user ID?

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**Author:** ![dbru](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/dbru/32/13068_2.png) [@dbru](https://community.particle.io/u/dbru)\
**Post date:** [December 27, 2023, 5:55pm UTC](https://community.particle.io/t/submitting-support-ticket/66056/4 "2023-12-27T17:55:32Z")

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Hi Marek  
My ID is \*\*\*\* (redacted - please DM next time)

Thanks,  
Dan

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**Author:** ![dbru](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/dbru/32/13068_2.png) [@dbru](https://community.particle.io/u/dbru)\
**Post date:** [December 28, 2023, 7:27am UTC](https://community.particle.io/t/submitting-support-ticket/66056/5 "2023-12-28T07:27:55Z")

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Hi Gusgonnet  
Someone at Particle turned off 2 password authentication and back in business.

Thanks,  
Dan

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**Author:** ![system](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/6/4/64635adccc35238caa19e9b553ec3e98b163d026.png) [@system](https://community.particle.io/u/system)\
**Post date:** [June 27, 2024, 7:28pm UTC](https://community.particle.io/t/submitting-support-ticket/66056/6 "2024-06-27T19:28:22Z")

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