# \[SOLVED\] Cannot access SIM CARD
**URL:** https://community.particle.io/t/solved-cannot-access-sim-card/40622
**Category:** Troubleshooting
**Created:** [March 27, 2018, 7:34pm UTC](https://community.particle.io/t/solved-cannot-access-sim-card/40622 "2018-03-27T19:34:33Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@archr](https://community.particle.io/u/archr)
#### Post date: [March 27, 2018, 7:34pm UTC](https://community.particle.io/t/solved-cannot-access-sim-card/40622/1 "2018-03-27T19:34:34Z")
Hello,
I have three Electrons that I’ve been using for a while now (6+ months). I am able to view/ set data limit for just one of the SIM cards. My other **2 SIM cards have just been paused** as they exceeded the data limit today (3/27). I was trying to increase the limit but I can’t view/ access these SIM cards anywhere on Particle’s console.
Tabs checked: My Devices, Billing, SIM Card, Products - **I can view only one SIM in the SIM Cards tab**
Need help, ASAP!
Thank you so much.
---
### Author:  [@rickkas7](https://community.particle.io/u/rickkas7)
#### Post date: [March 27, 2018, 7:40pm UTC](https://community.particle.io/t/solved-cannot-access-sim-card/40622/2 "2018-03-27T19:40:48Z")
Those two SIMs are product SIMs, you need to look in Products - Your Product - SIMs.
---
### Author:  [@archr](https://community.particle.io/u/archr)
#### Post date: [March 27, 2018, 8:08pm UTC](https://community.particle.io/t/solved-cannot-access-sim-card/40622/3 "2018-03-27T20:08:07Z")
When I try to access the "Product" I get:
> There was a problem accessing your product. Please try again later.
This is the same message I get each time I try to access it.
---
### Author:  [@archr](https://community.particle.io/u/archr)
#### Post date: [March 27, 2018, 8:14pm UTC](https://community.particle.io/t/solved-cannot-access-sim-card/40622/4 "2018-03-27T20:14:43Z")
FIXED. Had to create an empty product in order to be able to access the product my paused SIM cards were integrated with. _phew!_