# \[Resolved\] Photon doesn't report MAC address (stops responding after 'm' command) and doesn't connect to cloud

**URL:** <https://community.particle.io/t/resolved-photon-doesnt-report-mac-address-stops-responding-after-m-command-and-doesnt-connect-to-cloud/13497>\
**Category:** Troubleshooting\
**Created:** [July 20, 2015, 4:29am UTC](https://community.particle.io/t/resolved-photon-doesnt-report-mac-address-stops-responding-after-m-command-and-doesnt-connect-to-cloud/13497 "2015-07-20T04:29:29Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![kennethlimcp](https://avatars.discourse-cdn.com/v4/letter/k/c0e974/32.png) [@kennethlimcp](https://community.particle.io/u/kennethlimcp)\
**Post date:** [July 20, 2015, 5:27am UTC](https://community.particle.io/t/resolved-photon-doesnt-report-mac-address-stops-responding-after-m-command-and-doesnt-connect-to-cloud/13497/2 "2015-07-20T05:27:14Z")

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Is this a totally new Photon that you are trying to setup? There’s some issues with serial and a system firmware update can resolve that.

Or try this: [[Howto] Setup photon if docs step fail](https://community.particle.io/t/howto-setup-photon-if-docs-step-fail/12964/10)

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_[View the full topic](https://community.particle.io/t/resolved-photon-doesnt-report-mac-address-stops-responding-after-m-command-and-doesnt-connect-to-cloud/13497)._