# Red SOS help!(factory reset cannot work)

**URL:** <https://community.particle.io/t/red-sos-help-factory-reset-cannot-work/16621>\
**Category:** Troubleshooting\
**Created:** [October 16, 2015, 8:32am UTC](https://community.particle.io/t/red-sos-help-factory-reset-cannot-work/16621 "2015-10-16T08:32:45Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Anakbayang](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@Anakbayang](https://community.particle.io/u/Anakbayang)\
**Post date:** [January 15, 2016, 3:34am UTC](https://community.particle.io/t/red-sos-help-factory-reset-cannot-work/16621/3 "2016-01-15T03:34:02Z")

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I have the same problem, and havent fixed till now. But my device is core

> [@Flash and Network issues with Spark Core (Kickstarter model)](https://community.particle.io/t/flash-and-network-issues-with-spark-core-kickstarter-model/19100):
>
> Hi all I have some problem with my core (kickstarter model): LED flashing magenta after I do flash via [particle.io/build](http://particle.io/build) take so long time LED flashing red while connecting network LED flashing cyan (forever) and cant connect to the network after i flash. hope this video enough to explain my case. I’ve tried a few advice the forum, like:: flashing cc3000 with particle flash --usb cc3000 until particle flash --usb tinker patching cc3000 with [this steps](https://community.particle.io/t/spark-core-common-issues/12383/18) but the core still can’t connect…

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