# Problems Connecting To The Cloud

**URL:** <https://community.particle.io/t/problems-connecting-to-the-cloud/46939>\
**Category:** Troubleshooting\
**Created:** [January 12, 2019, 1:19pm UTC](https://community.particle.io/t/problems-connecting-to-the-cloud/46939 "2019-01-12T13:19:11Z")\
**Posts on this page:** 5\
**Page:** 2

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**Author:** ![peekay123](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/peekay123/32/810_2.png) [@peekay123](https://community.particle.io/u/peekay123)\
**Post date:** [January 17, 2019, 5:30pm UTC](https://community.particle.io/t/problems-connecting-to-the-cloud/46939/21 "2019-01-17T17:30:01Z")

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@ascii, where are you located?

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**Author:** ![ascii](https://avatars.discourse-cdn.com/v4/letter/a/43a26b/32.png) [@ascii](https://community.particle.io/u/ascii)\
**Post date:** [January 17, 2019, 5:30pm UTC](https://community.particle.io/t/problems-connecting-to-the-cloud/46939/22 "2019-01-17T17:30:21Z")

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Malta

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**Author:** ![peekay123](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/peekay123/32/810_2.png) [@peekay123](https://community.particle.io/u/peekay123)\
**Post date:** [January 17, 2019, 5:50pm UTC](https://community.particle.io/t/problems-connecting-to-the-cloud/46939/23 "2019-01-17T17:50:32Z")

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@ascii, if you are not already doing so, flash @rickkas7’s electron-debugging `firmware.bin` file to your Electron. You then need to connect your PC to the Electron USB serial port using a Terminal program (eg. PuTTY). Doing so will allow you to run the Advanced Tests described in the github page. You will be able to enter an APN and test a keep-alive value for your provider. I found this on the internet for Vodafone in Malta:

APN: `Internet` or `Connect`  
Username and Password: `Internet` or `connect`

I suggest you test a keep-alive value of 30 seconds to start and keep increasing it until it no longer maintains a connection after a few minutes.

With a working credentials and keep-alive, you can use these to configure your Electron in your own applications.

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**Author:** ![ascii](https://avatars.discourse-cdn.com/v4/letter/a/43a26b/32.png) [@ascii](https://community.particle.io/u/ascii)\
**Post date:** [January 17, 2019, 5:53pm UTC](https://community.particle.io/t/problems-connecting-to-the-cloud/46939/24 "2019-01-17T17:53:46Z")

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Ok! i’ll try that out.

thanks!

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**Author:** ![ascii](https://avatars.discourse-cdn.com/v4/letter/a/43a26b/32.png) [@ascii](https://community.particle.io/u/ascii)\
**Post date:** [January 18, 2019, 7:16pm UTC](https://community.particle.io/t/problems-connecting-to-the-cloud/46939/25 "2019-01-18T19:16:03Z")

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It works! Thanks for helping me 😃

[Previous page](https://community.particle.io/t/problems-connecting-to-the-cloud/46939.md?page=1)