Hi, I'm trying to claim a Photon 2 to my personal account, but I get: "You need to be a team member of the product to claim this device." It seems the device is tied to a Product from a previous owner. I don't have any contact with them. Could you please release the device from that Product so I can claim it normally?
Either reply with the Device ID (24 character hex) or Serial number (begins with a P) here, or send a direct message to @support (click on the link and select Message) with that information.
someone already asked me for that