Photon stuck and DFU-UTILS El Capitan

Need help here, one Photon just went to green led and cannot do anything at this point, not connecting to cloud (i downloaded ap program and now it doesn’t work any more or get updates from cloud). i tried all, particle cli with particle flash --usb (df utils not found) and win10 (is in vmware) i can’t get anything to work. Any way to reset/ restore the photon?

@colombod, have you tried Safe Mode? Once in safe mode, you can flash over Tinker from the web IDE, which will also ensure you system firmware is up to date. :smile:

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