# Photon on WIFI shows offline in mobile app and particle IO but breathing cyan and IFTTT funcions are working **URL:** \ **Category:** Troubleshooting\ **Created:** [October 2, 2018, 4:26am UTC](https://community.particle.io/t/photon-on-wifi-shows-offline-in-mobile-app-and-particle-io-but-breathing-cyan-and-ifttt-funcions-are-working/44269 "2018-10-02T04:26:48Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![jatin](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@jatin](https://community.particle.io/u/jatin)\ **Post date:** [October 2, 2018, 4:26am UTC](https://community.particle.io/t/photon-on-wifi-shows-offline-in-mobile-app-and-particle-io-but-breathing-cyan-and-ifttt-funcions-are-working/44269/1 "2018-10-02T04:26:48Z")
Hi there, We have few photons on our network and all are working fine. Since a week one of the photons has been showing offline on both mobile app and [build.particle.io](http://build.particle.io). Has anyone had this issue? Can anyone point to how to solve this? I looked at several posts like this in the past but they were couple years ago and many users had this issue. Update (10/07/18): We have been seeing multiple photons behaving this way. Is this a known issue? Not seeing any love for this question. Can Particle technical team provide more insight? Thanks, Regards. ---
**Author:** ![rickkas7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rickkas7/32/8681_2.png) [@rickkas7](https://community.particle.io/u/rickkas7)\ **Post date:** [October 7, 2018, 8:27pm UTC](https://community.particle.io/t/photon-on-wifi-shows-offline-in-mobile-app-and-particle-io-but-breathing-cyan-and-ifttt-funcions-are-working/44269/2 "2018-10-07T20:27:17Z")
You should submit a [support ticket](https://particle.io/support) with the device IDs that are affected so the cloud logs can be checked to see if there’s anything unusual.