[SOLVED] Photon connected to the Internet but can't see under devices both on web and Android app

Troubleshooting
1

Hi,

I was not able to connect my photon via Android App so I decided to connect via CLI. I was able to do that using particle serial wifi. At the end it says “Done! Your device should now restart”.

After that I can see it breathing cyan. But It is not visible under devices both under the web and my Android app. What should I be doing now ? Shouldn’t it show on the Android and the web apps ?

2

Is it showing up when you do particle list?

3

No. It says “No devices found”

4

Have you claimed the device? If not, put your device into listening mode, do particle serial identify to find out the device’s ID, and then do particle cloud claim DEVICE_ID.

5

Hi @nrobinson2000. As far as I know I have not connected the device to the cloud.

I tried particle serial identify, and got
Your device id is 34###########################
Your system firmware version is 0.4.9

Then I did : particle cloud claim 34#################### and got
Claiming device 34########################
Failed to claim device, server said: Device is not connected

I not am connected to the internet and it rapidly blink cyan (Connecting to the cloud).

Now I am doing : particle serial identify
and getting this error : ! serial: Serial timed out

It seems like it’s trying to connect to the cloud but not connecting[It has been rapidly blinking cyan for for than 10 minutes now].

6

Try moving your Photon closer to your router, and do particle cloud claim ID when it is breathing cyan.

7

Is it showing any colors other than cyan, orange in particular?

8

I just tried with Putty and it worked perfectly for me :slight_smile: Thank you so much @nrobinson2000 and @Moors7

1 Like
9

Glad I could help.