# Photon can't claim **URL:** \ **Category:** Troubleshooting\ **Created:** [October 6, 2016, 1:38am UTC](https://community.particle.io/t/photon-cant-claim/26344 "2016-10-06T01:38:41Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![jdugat](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/jdugat/32/11171_2.png) [@jdugat](https://community.particle.io/u/jdugat)\ **Post date:** [October 6, 2016, 1:38am UTC](https://community.particle.io/t/photon-cant-claim/26344/1 "2016-10-06T01:38:41Z")
After removing my device from the IDE, updating the firmware (particle\_firmware\_manager-v0.5.2b-windows), doing a particle update and finally using my iPhone to claim my photon, I get the error message below: My photon is blinking cyan. Device ID = 1c0029001047353138383138. It shows up in the particle serial list as a Photon and COM5: Any thoughts? ![](https://us1.discourse-cdn.com/flex026/uploads/particle/original/2X/8/8c96100035f993eb56910bc4b53a0e4141fc46a4.PNG) ![](https://us1.discourse-cdn.com/flex026/uploads/particle/original/2X/b/b6be8971ca15076f06a0e02488f147f859857305.PNG) ![](https://us1.discourse-cdn.com/flex026/uploads/particle/original/2X/b/b1b5ae7525f4d08fd17dd595076ea005d8a7c209.png) ---
**Author:** ![kennethlimcp](https://avatars.discourse-cdn.com/v4/letter/k/c0e974/32.png) [@kennethlimcp](https://community.particle.io/u/kennethlimcp)\ **Post date:** [October 6, 2016, 1:42am UTC](https://community.particle.io/t/photon-cant-claim/26344/2 "2016-10-06T01:42:51Z")
Can you do a `particle device add 1c0029001047353138383138` on your CLI? Make sure the Photon is connected to the internet ---
**Author:** ![jdugat](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/jdugat/32/11171_2.png) [@jdugat](https://community.particle.io/u/jdugat)\ **Post date:** [October 6, 2016, 2:48am UTC](https://community.particle.io/t/photon-cant-claim/26344/3 "2016-10-06T02:48:52Z")
I think that’s part of the problem, it blinking cyan as aposed to breathing cyan. It’s not connecting to my OPEN WiFi. I have two other Photons on the same WiFi SSID and they are working right now just fine. Also noticed after I did a particle flash tinker that every few beats of the blinking cyan I see a flash of red. ---
**Author:** ![jdugat](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/jdugat/32/11171_2.png) [@jdugat](https://community.particle.io/u/jdugat)\ **Post date:** [October 6, 2016, 9:29pm UTC](https://community.particle.io/t/photon-cant-claim/26344/4 "2016-10-06T21:29:48Z")
When I try to do a particle serial identify I get the error message shown below: I’ve reboot my machine and reconnected my Photon. I have other Photons that work great. ![](https://us1.discourse-cdn.com/flex026/uploads/particle/original/2X/9/998e2d74eb9fb0cb19c327f0c920c7fe8b860275.png) If I open COM5 with PuTTY and type I,V, M and W. I get the following output" ![](https://us1.discourse-cdn.com/flex026/uploads/particle/original/2X/1/1a9ac8474c41aed7d5f667485d9f01752169ffa5.png) Finally, here’s the blinking of the status LED: ![](https://us1.discourse-cdn.com/flex026/uploads/particle/original/2X/f/f4f7852bcc8e69d3f7b645a562186cafbfcc3fec.gif) ---
**Author:** ![kennethlimcp](https://avatars.discourse-cdn.com/v4/letter/k/c0e974/32.png) [@kennethlimcp](https://community.particle.io/u/kennethlimcp)\ **Post date:** [October 6, 2016, 11:24pm UTC](https://community.particle.io/t/photon-cant-claim/26344/5 "2016-10-06T23:24:34Z")
The red blinks indicates that the Photon is unable to connect to internet. Can you try with another hotspot? ---
**Author:** ![jdugat](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/jdugat/32/11171_2.png) [@jdugat](https://community.particle.io/u/jdugat)\ **Post date:** [October 7, 2016, 2:47am UTC](https://community.particle.io/t/photon-cant-claim/26344/6 "2016-10-07T02:47:37Z")
Its breathing Cyan now. Here's what I did to get it to that point. > particle keys new Then put the device in DFU mode and flash this new key > dfu-util -d 2b04:d006 -a 1 -s 34 -D device.der Download the server public key from [https://s3.amazonaws.com/spark-website/cloud\_public.der292](https://s3.amazonaws.com/spark-website/cloud_public.der292) > dfu-util -d 2b04:d006 -a 1 -s 2082 -D cloud\_public.der > particle keys load device.der > particle keys send 1c0029001047353138383138 device.pub.pem > particle device add 1c0029001047353138383138 ---
**Author:** ![kennethlimcp](https://avatars.discourse-cdn.com/v4/letter/k/c0e974/32.png) [@kennethlimcp](https://community.particle.io/u/kennethlimcp)\ **Post date:** [October 7, 2016, 3:00am UTC](https://community.particle.io/t/photon-cant-claim/26344/7 "2016-10-07T03:00:14Z")
Can you get the device ID and do a `particle keys doctor paste-device-id-here` ---
**Author:** ![jdugat](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/jdugat/32/11171_2.png) [@jdugat](https://community.particle.io/u/jdugat)\ **Post date:** [October 7, 2016, 3:16am UTC](https://community.particle.io/t/photon-cant-claim/26344/8 "2016-10-07T03:16:02Z")
Its working now, see my reply before this one for all the details. Thanks for your help! I really appreciate it! ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [October 7, 2016, 5:52am UTC](https://community.particle.io/t/photon-cant-claim/26344/9 "2016-10-07T05:52:58Z")
Just for future drivers by: The easier first shot for that issue would be ```nohighlight particle keys doctor particle keys server ``` Only `doctor` might be not sufficient and the other way (pluse some extra settings) only needs to be used if that doesn’t work. ---
**Author:** ![jdugat](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/jdugat/32/11171_2.png) [@jdugat](https://community.particle.io/u/jdugat)\ **Post date:** [October 7, 2016, 12:12pm UTC](https://community.particle.io/t/photon-cant-claim/26344/10 "2016-10-07T12:12:39Z")
Thanks for noting the easier way, I hope I don’t need it in the future, but someone else might and two lines is much better than the 6 of mine. ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [October 7, 2016, 12:27pm UTC](https://community.particle.io/t/photon-cant-claim/26344/11 "2016-10-07T12:27:01Z")
Also easier to memorize - I can’t even keep the VID:PID combo apart for the three Particle devices, let alone the memory locations 😊 ---
**Author:** ![jdugat](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/jdugat/32/11171_2.png) [@jdugat](https://community.particle.io/u/jdugat)\ **Post date:** [October 7, 2016, 12:34pm UTC](https://community.particle.io/t/photon-cant-claim/26344/12 "2016-10-07T12:34:28Z")
Very true, the mind can only do so much! Thanks again to everyone for your help (and patience)! ---
**Author:** ![Salmanfarisvp](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/salmanfarisvp/32/17785_2.png) [@Salmanfarisvp](https://community.particle.io/u/Salmanfarisvp)\ **Post date:** [July 11, 2018, 9:43am UTC](https://community.particle.io/t/photon-cant-claim/26344/13 "2018-07-11T09:43:16Z")
I,am now facing same problem , It’s stuck on the **Verifying product ownership** ,I tried to claim the device using the **[build.particle.io](http://build.particle.io)** but it’s throw a error **Could not claim device.**. i got the device id using PuTTY device id :- **180032000847343432313031** ---
**Author:** ![rickkas7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rickkas7/32/8681_2.png) [@rickkas7](https://community.particle.io/u/rickkas7)\ **Post date:** [July 11, 2018, 11:14am UTC](https://community.particle.io/t/photon-cant-claim/26344/14 "2018-07-11T11:14:14Z")
The normal sequence on the status LED is: white, blinking green, blinking cyan (light blue), fast blinking cyan, and finally breathing cyan. How far along the process do you get? * * * # Breathing cyan If you get all the way to breathing cyan, you can just claim manually using one of these techniques: ## Breathing cyan - Method 1 If you have not done so already, please install the Particle CLI. The command line utilities are useful not only for solving this problem but will be valuable later on, as well. [https://docs.particle.io/guide/tools-and-features/cli](https://docs.particle.io/guide/tools-and-features/cli) If you are using Windows, be sure to use the link to [Windows CLI Installer](https://binaries.particle.io/cli/installer/windows/ParticleCLISetup.exe) that will automatically install all of the components instead of the more complicated manual install. Put the Photon into Listening mode (blinking blue) by holding down SETUP until it blinks blue. Then issue the CLI command: ```auto particle serial identify ``` Save the Device ID; you’ll need it next. Reset the Photon and wait for it to breathe cyan. The next step won’t succeed until it’s breathing cyan. Then issue the command: ```auto particle device add YOUR_DEVICE_ID ``` ## Breathing cyan - Method 2 If you don’t want to install the CLI now, you can use one of the techniques in this document for finding your device ID: [https://docs.particle.io/faq/particle-devices/finding-device-id/photon/](https://docs.particle.io/faq/particle-devices/finding-device-id/photon/) Once you know it, you can go to [https://build.particle.io](https://build.particle.io). Select the **Devices** icon (circle with 4 lines) and use the Add Device link to add the device. The Photon must be in breathing cyan mode and then use the Device ID you obtained earlier and enter it into the box. * * * ## Blinking green If you only get to blinking green your Photon is unable to connect to Wi-Fi. First, a few known working situations that the Photon is not compatible with: - If you are using a corporate or school network that uses WPA2 Enterprise, the Photon cannot be used at this time. If you require both a username and a password, or see a mention of 802.1(x), or RADIUS you’re using WPA2 Enterprise. - If you are using a network that takes you to a web page where you need to either sign in or agree to terms and service when you first connect, using the Photon directly will be difficult or impossible. This is the case in some hotels and public Wi-Fi networks and is often referred to as Captive Portal. - If your Wi-Fi network uses 5 GHz only, instead of the more common 2.4 GHz, the Photon cannot be used. The Wi-Fi radio is only compatible with 2.4 GHz networks. For home users: - If your router uses WEP encryption, you should upgrade your router to something more secure. However it may be possible to connect your Photon with some difficulty by following the [WEP configuration instructions](http://rickkas7.github.io/wep/). And the less common situations there are additional tips [here](https://github.com/rickkas7/particle_notes/blob/master/blinking-green/README.md). * * * # Fast blinking cyan with red or orange blinks If you get to fast blinking cyan, with red or orange blinks before going back to blinking green or blinking cyan, you may have corrupted device keys. You’ll need to have the Particle Command Line Interface (CLI) installed, so if you have not installed it yet, follow the instructions here: [https://docs.particle.io/guide/tools-and-features/cli/photon/](https://docs.particle.io/guide/tools-and-features/cli/photon/) if you are using Windows, make sure you use the [Windows CLI Installer](https://binaries.particle.io/cli/installer/windows/ParticleCLISetup.exe) link and skip the other steps. Put the Photon into Listening mode (blinking blue) by holding down SETUP until it blinks blue. Then issue the CLI command: ```auto particle serial identify ``` Save the Device ID; you’ll need it later. Then put the Photon in DFU mode by holding down both the RESET and SETUP buttons, releasing RESET and continuing to hold down SETUP until it blinks yellow and issue the commands below, in order. ```auto particle keys server particle keys doctor YOUR_DEVICE_ID ``` If you get this error under Windows: ```auto 'openssl' is not recognized as an internal or external command, operable program or batch file. ``` and you have used the CLI installer as described above, it may work if you do: ```auto cd c:\OpenSSL-Win32\bin particle keys doctor YOUR_DEVICE_ID ``` There are additional tips for a [missing openssl error on this page](https://github.com/rickkas7/particle_notes/tree/master/installing-openssl), including tips for Mac OS X and Linux. ---
**Author:** ![Salmanfarisvp](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/salmanfarisvp/32/17785_2.png) [@Salmanfarisvp](https://community.particle.io/u/Salmanfarisvp)\ **Post date:** [July 11, 2018, 11:39am UTC](https://community.particle.io/t/photon-cant-claim/26344/15 "2018-07-11T11:39:07Z")
@rickkas7 Thanks for the fast and detailed message , The problem with the wifi ,after i tried to connect with a another wifi , it’s working fine . ---
**Author:** ![TestMan](https://avatars.discourse-cdn.com/v4/letter/t/bc8723/32.png) [@TestMan](https://community.particle.io/u/TestMan)\ **Post date:** [September 24, 2020, 1:50am UTC](https://community.particle.io/t/photon-cant-claim/26344/16 "2020-09-24T01:50:41Z")
I have the exact same problem. I tried above steps but no success. I can’t even claim the device online using IDE. Any other suggestions? This device was working fine on the same wifi network and I downloaded new phone app and got here while trying to set up in the new app. Fast blinking cyan with red or orange blinks. I do have CLI installed and tried above things. I do get success for both but still the same issue. particle keys server particle keys doctor YOUR\_DEVICE\_ID Current firmware is 1.5.2. Older firmware was 0.6.x Any help is appreciated.