# Photon always gives white light, no blue light(listening mode) even after factory reset **URL:** \ **Category:** Troubleshooting\ **Created:** [August 23, 2015, 7:57am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645 "2015-08-23T07:57:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![helxsz](https://avatars.discourse-cdn.com/v4/letter/h/f0a364/32.png) [@helxsz](https://community.particle.io/u/helxsz)\ **Post date:** [August 23, 2015, 7:57am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/1 "2015-08-23T07:57:45Z")
I probably made a mistake to load the core specific code into the photon, so now the photon experienced a very wired mode, always in white light no matter i tried to put it into the listening mode or factory reset. when i treid to put it into the factory reset, in the last step when the white light appears, I expect there would a fast white light flashing, but there is no. how to solve it ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [August 23, 2015, 8:04am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/2 "2015-08-23T08:04:10Z")
Have you read this? [AVOID factory reset - What to do with unexpected LED behavior on a Photon](http://community.particle.io/t/avoid-factory-reset-what-to-do-with-unexpected-led-behavior-on-a-photon/13358) ---
**Author:** ![helxsz](https://avatars.discourse-cdn.com/v4/letter/h/f0a364/32.png) [@helxsz](https://community.particle.io/u/helxsz)\ **Post date:** [August 23, 2015, 8:29am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/3 "2015-08-23T08:29:32Z")
Thanks, I would update the firmware first. Could you tell where to download the latest firmware, I would like to install it locally ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [August 23, 2015, 8:35am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/4 "2015-08-23T08:35:06Z")
If you are using Particle Build (aka Web IDE), it should auto update your Photon once you flash a project. Just be aware that this will take some time and will “reboot” three times, so be patient 😉 ---
**Author:** ![helxsz](https://avatars.discourse-cdn.com/v4/letter/h/f0a364/32.png) [@helxsz](https://community.particle.io/u/helxsz)\ **Post date:** [August 23, 2015, 8:36am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/5 "2015-08-23T08:36:38Z")
Thanks, however my photon is in the ‘white light’ mode, it can’t connect to the cloud. ---
**Author:** ![helxsz](https://avatars.discourse-cdn.com/v4/letter/h/f0a364/32.png) [@helxsz](https://community.particle.io/u/helxsz)\ **Post date:** [August 23, 2015, 8:49am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/6 "2015-08-23T08:49:24Z")
can I download the compiled firmware in the form of bin format without compiling them in my local environment? ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [August 23, 2015, 9:10am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/7 "2015-08-23T09:10:40Z")
> [@helxsz](#): > > Thanks, however my photon is in the 'white light' mode, it can't connect to the cloud. Have you tried _Safe Mode_ as suggested? Otherwise you can find the prebuilt BINs here [Releases · particle-iot/device-os · GitHub](https://github.com/spark/firmware/releases) Or just use CLI ```auto npm update -g particle-cli && particle update ``` ---
**Author:** ![helxsz](https://avatars.discourse-cdn.com/v4/letter/h/f0a364/32.png) [@helxsz](https://community.particle.io/u/helxsz)\ **Post date:** [August 23, 2015, 9:40am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/8 "2015-08-23T09:40:12Z")
Hi, now I enter into the safe mode, in which the led light is breathing magenta color, then what should i do ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [August 23, 2015, 9:56am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/9 "2015-08-23T09:56:49Z")
Read [https://docs.particle.io/guide/getting-started/modes/photon/#safe-mode](https://docs.particle.io/guide/getting-started/modes/photon/#safe-mode) So you should be able to OTA update. Unless you’ve wiped your WiFi credentials, then you’ve got to set them first again (e.g. via CLI) ---
**Author:** ![helxsz](https://avatars.discourse-cdn.com/v4/letter/h/f0a364/32.png) [@helxsz](https://community.particle.io/u/helxsz)\ **Post date:** [August 23, 2015, 11:13am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/10 "2015-08-23T11:13:37Z")
the led light is breathing magenta but doesn’t do anything later, no flashing megenta fast like the OTA does. so I guess I wipe out the password. I tried - particle wifi setup,but got a error saying : Something went wrong Serial prompt timed out - Please try restarting your device. now it might be because of the serial connection not established, but now I can’t get into the listening mode (blue led), even i pressed the mode button. ---
**Author:** ![mdma](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/mdma/32/1924_2.png) [@mdma](https://community.particle.io/u/mdma)\ **Post date:** [August 23, 2015, 11:21am UTC](https://community.particle.io/t/photon-always-gives-white-light-no-blue-light-listening-mode-even-after-factory-reset/14645/11 "2015-08-23T11:21:09Z")
If it’s breathing magenta you are connected to the cloud. Just try flashing an app from the web ide. You should hold the setup button for at least 3 seconds, then it will enter listening mode.