# Photon 2 - unable to onboard to the cloud **URL:** \ **Category:** Cloud\ **Tags:** photon2\ **Created:** [November 28, 2023, 10:30pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886 "2023-11-28T22:30:55Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![steve\_c](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@steve\_c](https://community.particle.io/u/steve_c)\ **Post date:** [November 28, 2023, 10:30pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/1 "2023-11-28T22:30:55Z")
Hi all, I've recently purchased a new Photon 2 and struggling to onboard to the cloud. I have several other Particle devices Photon1, Argons and Xenons - however I can't seem to add this one. I've followed the on-boarding process but no joy. I've used device doctor to reflash, tried other Wifi hotspots and firmware levels. The Photon2 is currently connected via USB to my Windows 11 laptop and using Particle CLI serial monitor. From here I can see it's attempting to connect to the cloud, but fails with no real reason. Logs below. Thoughts? 0001102046 [system] INFO: Cloud: connecting 0001102056 [system] INFO: Read Server Address = type:1,domain:$[id.udp.particle.io](http://id.udp.particle.io) 0001102070 [system] WARN: Failed to load session data from persistent storage 0001102082 [system] INFO: Discarding session data 0001102122 [system] TRACE: Resolving [XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684](http://XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684) 0001102206 [system] TRACE: Address type: 3 0001102215 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17 0001102230 [system] INFO: Cloud socket=0, connecting to 3.222.143.118#5684 0001102248 [system] TRACE: Cloud socket=0, connected to 3.222.143.118#5684 0001102262 [system] TRACE: Updating cloud keepalive for AF\_INET: 25000 -\> 25000 0001102277 [system] TRACE: Applying new keepalive interval now 0001102291 [system] INFO: Cloud socket connected 0001102298 [system] INFO: Starting handshake: presense\_announce=0 0001102310 [comm.protocol.handshake] INFO: Establish secure connection 0001102324 [comm.dtls] INFO: (CMPL,RENEG,NO\_SESS,ERR) restoreStatus=2 0001104986 [comm.protocol.handshake] INFO: Sending HELLO message 0001105003 [comm.coap] TRACE: Sending CoAP message 0001105013 [comm.coap] TRACE: CON POST /h size=39 token= id=13 0001110823 [comm.coap] TRACE: Retransmitting CoAP message; ID: 13; attempt 1 of 3 0001110836 [comm.coap] TRACE: Sending CoAP message 0001110845 [comm.coap] TRACE: CON POST /h size=39 token= id=13 0001121010 [comm.coap] TRACE: Retransmitting CoAP message; ID: 13; attempt 2 of 3 0001121022 [comm.coap] TRACE: Sending CoAP message 0001121033 [comm.coap] TRACE: CON POST /h size=39 token= id=13 0001142947 [comm.coap] TRACE: Retransmitting CoAP message; ID: 13; attempt 3 of 3 0001142960 [comm.coap] TRACE: Sending CoAP message 0001142967 [comm.coap] TRACE: CON POST /h size=39 token= id=13 0001178822 [comm.coap] ERROR: CoAP message timeout; ID: 13 0001178833 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 0001178846 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10 0001178916 [service.ntp] TRACE: NTP time: 2023-11-28T22:01:38.45206Z 0001178931 [system] WARN: Internet available, cloud not reachable 0001178941 [system] WARN: Cloud handshake failed, code=-160 0001179200 [system] INFO: Cloud: disconnecting 0001179208 [system] INFO: Cloud: disconnected 0001179920 [system] INFO: Cloud: connecting 0001179929 [system] INFO: Read Server Address = type:1,domain:$[id.udp.particle.io](http://id.udp.particle.io) 0001179941 [system] WARN: Failed to load session data from persistent storage 0001179951 [system] INFO: Discarding session data 0001179992 [system] TRACE: Resolving [XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684](http://XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684) 0001180077 [system] TRACE: Address type: 3 0001180084 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17 0001180098 [system] INFO: Cloud socket=0, connecting to 3.215.122.234#5684 0001180111 [system] TRACE: Cloud socket=0, connected to 3.215.122.234#5684 0001180125 [system] TRACE: Updating cloud keepalive for AF\_INET: 25000 -\> 25000 0001180141 [system] TRACE: Applying new keepalive interval now 0001180150 [system] INFO: Cloud socket connected 0001180159 [system] INFO: Starting handshake: presense\_announce=0 0001180170 [comm.protocol.handshake] INFO: Establish secure connection 0001180186 [comm.dtls] INFO: (CMPL,RENEG,NO\_SESS,ERR) restoreStatus=2 0001182863 [comm.protocol.handshake] INFO: Sending HELLO message 0001182876 [comm.coap] TRACE: Sending CoAP message 0001182884 [comm.coap] TRACE: CON POST /h size=39 token= id=14 0001187243 [comm.coap] TRACE: Retransmitting CoAP message; ID: 14; attempt 1 of 3 0001187256 [comm.coap] TRACE: Sending CoAP message 0001187266 [comm.coap] TRACE: CON POST /h size=39 token= id=14 0001195680 [comm.coap] TRACE: Retransmitting CoAP message; ID: 14; attempt 2 of 3 0001195694 [comm.coap] TRACE: Sending CoAP message 0001195702 [comm.coap] TRACE: CON POST /h size=39 token= id=14 0001216742 [comm.coap] TRACE: Retransmitting CoAP message; ID: 14; attempt 3 of 3 0001216754 [comm.coap] TRACE: Sending CoAP message 0001216765 [comm.coap] TRACE: CON POST /h size=39 token= id=14 0001259492 [comm.coap] ERROR: CoAP message timeout; ID: 14 0001259502 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 0001259513 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10 0001259578 [service.ntp] TRACE: NTP time: 2023-11-28T22:02:58.709983Z 0001259590 [system] WARN: Internet available, cloud not reachable 0001259602 [system] WARN: Cloud handshake failed, code=-160 0001259869 [system] INFO: Cloud: disconnecting 0001259877 [system] INFO: Cloud: disconnected 0001260598 [system] INFO: Cloud: connecting 0001260607 [system] INFO: Read Server Address = type:1,domain:$[id.udp.particle.io](http://id.udp.particle.io) 0001260623 [system] WARN: Failed to load session data from persistent storage 0001260636 [system] INFO: Discarding session data 0001260677 [system] TRACE: Resolving [XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684](http://XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684) 0001260762 [system] TRACE: Address type: 3 0001260770 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17 0001260784 [system] INFO: Cloud socket=0, connecting to 3.222.143.118#5684 0001260800 [system] TRACE: Cloud socket=0, connected to 3.222.143.118#5684 0001260814 [system] TRACE: Updating cloud keepalive for AF\_INET: 25000 -\> 25000 0001260826 [system] TRACE: Applying new keepalive interval now 0001260836 [system] INFO: Cloud socket connected 0001260847 [system] INFO: Starting handshake: presense\_announce=0 0001260860 [comm.protocol.handshake] INFO: Establish secure connection 0001260875 [comm.dtls] INFO: (CMPL,RENEG,NO\_SESS,ERR) restoreStatus=2 0001263557 [comm.protocol.handshake] INFO: Sending HELLO message 0001263566 [comm.coap] TRACE: Sending CoAP message 0001263573 [comm.coap] TRACE: CON POST /h size=39 token= id=15 0001268136 [comm.coap] TRACE: Retransmitting CoAP message; ID: 15; attempt 1 of 3 0001268149 [comm.coap] TRACE: Sending CoAP message 0001268157 [comm.coap] TRACE: CON POST /h size=39 token= id=15 0001277495 [comm.coap] TRACE: Retransmitting CoAP message; ID: 15; attempt 2 of 3 0001277509 [comm.coap] TRACE: Sending CoAP message 0001277518 [comm.coap] TRACE: CON POST /h size=39 token= id=15 0001293838 [comm.coap] TRACE: Retransmitting CoAP message; ID: 15; attempt 3 of 3 0001293852 [comm.coap] TRACE: Sending CoAP message 0001293860 [comm.coap] TRACE: CON POST /h size=39 token= id=15 0001332275 [comm.coap] ERROR: CoAP message timeout; ID: 15 0001332283 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 0001332301 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10 0001332317 [system] WARN: Resetting network interfaces due to failed connection attempts for 5 minutes 0001332337 [system] WARN: Cloud handshake failed, code=-160 0001332600 [system] INFO: Cloud: disconnecting 0001332608 [system] INFO: Cloud: disconnected 0001332727 [system.nm] INFO: State changed: IP\_CONFIGURED -\> IFACE\_REQUEST\_DOWN 0001332741 [net.ifapi] INFO: Netif wl3 state DOWN 0001332752 [hal] INFO: DNS server list changed 0001332760 [hal] INFO: DNS server list changed 0001332774 [system.nm] INFO: State changed: IFACE\_REQUEST\_DOWN -\> IFACE\_DOWN 0001332787 [ncp.rltk.client] INFO: disconnected 0001332789 [ncp.rltk.client] TRACE: NCP connection state changed: 0 0001332791 [net.rltkncp] TRACE: NCP event 2 0001332795 [net.ifapi] INFO: Netif wl3 link DOWN, profile=NONE 0001332797 [net.rltkncp] ERROR: linkOutput up=0 link\_up=0 0001332800 [net.ifapi] TRACE: Netif wl3 ipv4 configuration changed 0001332804 [hal] INFO: DNS server list changed 0001332806 [hal] INFO: DNS server list changed 0001332809 [system.nm] INFO: State changed: IFACE\_DOWN -\> DISABLED 0001332825 [system.nm] INFO: State changed: DISABLED -\> IFACE\_DOWN 0001332838 [system.nm] INFO: State changed: IFACE\_DOWN -\> IFACE\_REQUEST\_UP 0001332853 [net.ifapi] INFO: Netif wl3 state UP 0001332862 [system.nm] INFO: State changed: IFACE\_REQUEST\_UP -\> IFACE\_UP 0001332875 [ncp.rltk.client] INFO: Try to connect to ssid: XXXXXXXXXX 0001332878 [net.lwip\_rltk] INFO: is\_promisc\_enabled 0001332882 [net.lwip\_rltk] INFO: get\_eap\_phase 0001333597 [net.rltkncp] ERROR: linkOutput up=1 link\_up=0 0001334597 [net.rltkncp] ERROR: linkOutput up=1 link\_up=0 0001335597 [net.rltkncp] ERROR: linkOutput up=1 link\_up=0 0001336597 [net.rltkncp] ERROR: linkOutput up=1 link\_up=0 0001337034 [net.lwip\_rltk] INFO: get\_eap\_phase 0001337356 [net.lwip\_rltk] INFO: get\_eap\_phase 0001337385 [ncp.rltk.client] TRACE: NCP connection state changed: 2 0001337387 [net.rltkncp] TRACE: NCP event 2 0001337389 [net.rltkncp] TRACE: State changed event: 2 0001337391 [net.ifapi] INFO: Netif wl3 link UP, profile=XXXXXXXXXX 0001337401 [system.nm] INFO: State changed: IFACE\_UP -\> IFACE\_LINK\_UP 0001338990 [hal] INFO: DNS server list changed 0001338995 [net.ifapi] TRACE: Netif wl3 ipv4 configuration changed 0001339002 [system.nm] INFO: State changed: IFACE\_LINK\_UP -\> IP\_CONFIGURED 0001339012 [system] INFO: Cloud: connecting 0001339025 [system] INFO: Read Server Address = type:1,domain:$[id.udp.particle.io](http://id.udp.particle.io) 0001339040 [system] WARN: Failed to load session data from persistent storage 0001339052 [system] INFO: Discarding session data 0001339093 [system] TRACE: Resolving [XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684](http://XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684) 0001339188 [system] TRACE: Address type: 3 0001339197 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17 0001339212 [system] INFO: Cloud socket=0, connecting to 3.215.122.234#5684 0001339225 [system] TRACE: Cloud socket=0, connected to 3.215.122.234#5684 0001339237 [system] TRACE: Updating cloud keepalive for AF\_INET: 25000 -\> 25000 0001339252 [system] TRACE: Applying new keepalive interval now 0001339263 [system] INFO: Cloud socket connected 0001339271 [system] INFO: Starting handshake: presense\_announce=0 0001339283 [comm.protocol.handshake] INFO: Establish secure connection 0001339296 [comm.dtls] INFO: (CMPL,RENEG,NO\_SESS,ERR) restoreStatus=2 0001341964 [comm.protocol.handshake] INFO: Sending HELLO message 0001341977 [comm.coap] TRACE: Sending CoAP message 0001341985 [comm.coap] TRACE: CON POST /h size=39 token= id=16 0001347508 [comm.coap] TRACE: Retransmitting CoAP message; ID: 16; attempt 1 of 3 0001347522 [comm.coap] TRACE: Sending CoAP message 0001347531 [comm.coap] TRACE: CON POST /h size=39 token= id=16 0001357929 [comm.coap] TRACE: Retransmitting CoAP message; ID: 16; attempt 2 of 3 0001357942 [comm.coap] TRACE: Sending CoAP message 0001357952 [comm.coap] TRACE: CON POST /h size=39 token= id=16 0001376554 [comm.coap] TRACE: Retransmitting CoAP message; ID: 16; attempt 3 of 3 0001376565 [comm.coap] TRACE: Sending CoAP message 0001376573 [comm.coap] TRACE: CON POST /h size=39 token= id=16 0001419866 [comm.coap] ERROR: CoAP message timeout; ID: 16 0001419877 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 0001419890 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10 0001419974 [service.ntp] TRACE: NTP time: 2023-11-28T22:05:39.100657Z 0001419988 [system] WARN: Internet available, cloud not reachable 0001420000 [system] WARN: Cloud handshake failed, code=-160 0001420262 [system] INFO: Cloud: disconnecting 0001420270 [system] INFO: Cloud: disconnected 0001420983 [system] INFO: Cloud: connecting 0001420994 [system] INFO: Read Server Address = type:1,domain:$[id.udp.particle.io](http://id.udp.particle.io) 0001421007 [system] WARN: Failed to load session data from persistent storage 0001421017 [system] INFO: Discarding session data 0001421059 [system] TRACE: Resolving [XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684](http://XXXXXXXXXXXXXXXXXXXX.v5.udp.particle.io#5684) 0001421133 [system] TRACE: Address type: 3 0001421142 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17 0001421156 [system] INFO: Cloud socket=0, connecting to 3.215.122.234#5684 0001421170 [system] TRACE: Cloud socket=0, connected to 3.215.122.234#5684 0001421182 [system] TRACE: Updating cloud keepalive for AF\_INET: 25000 -\> 25000 0001421192 [system] TRACE: Applying new keepalive interval now 0001421202 [system] INFO: Cloud socket connected 0001421213 [system] INFO: Starting handshake: presense\_announce=0 0001421226 [comm.protocol.handshake] INFO: Establish secure connection 0001421246 [comm.dtls] INFO: (CMPL,RENEG,NO\_SESS,ERR) restoreStatus=2 0001423918 [comm.protocol.handshake] INFO: Sending HELLO message 0001423932 [comm.coap] TRACE: Sending CoAP message 0001423942 [comm.coap] TRACE: CON POST /h size=39 token= id=17 0001428939 [comm.coap] TRACE: Retransmitting CoAP message; ID: 17; attempt 1 of 3 0001428951 [comm.coap] TRACE: Sending CoAP message 0001428959 [comm.coap] TRACE: CON POST /h size=39 token= id=17 0001440517 [comm.coap] TRACE: Retransmitting CoAP message; ID: 17; attempt 2 of 3 0001440528 [comm.coap] TRACE: Sending CoAP message 0001440539 [comm.coap] TRACE: CON POST /h size=39 token= id=17 0001460360 [comm.coap] TRACE: Retransmitting CoAP message; ID: 17; attempt 3 of 3 0001460373 [comm.coap] TRACE: Sending CoAP message 0001460382 [comm.coap] TRACE: CON POST /h size=39 token= id=17 ---
**Author:** ![Colleen](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/colleen/32/26785_2.png) [@Colleen](https://community.particle.io/u/Colleen)\ **Post date:** [November 28, 2023, 10:56pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/2 "2023-11-28T22:56:47Z")
Hi Steve- Oh no, that sounds very frustrating! You've tried a lot of the things I'd usually suggest, can you please try the [Device Doctor](https://docs.particle.io/tools/doctor/) and share the logs? Thanks! ---
**Author:** ![steve\_c](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@steve\_c](https://community.particle.io/u/steve_c)\ **Post date:** [November 28, 2023, 11:25pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/3 "2023-11-28T23:25:43Z")
Hi Colleen, Thanks for the message. Using Device Doctor I seem to get less information than the CLI serial monitor. Unsure if it helps, the status led is flashing rapidly light blue. After approx a couple of minutes the led flashes red and resets and starts again - looping the process. I'm presuming until the Particle cloud acknowledges the device I won't be able to claim it. I did also try using the CLI tool to configure but told its not supported and had to use on web method. From the CLI tool. > I have detected a Photon 2 / P2 connected via USB. ! This device cannot be setup via the CLI. ! Please visit [https://setup.particle.io](https://setup.particle.io) to setup your Photon 2 / P2 . Log from Device Doctor. Device ID: 0a10aced202194944a04XXXX 0000002034 [system.nm] INFO: State changed: DISABLED -\> IFACE\_DOWN 0000002172 [hal] INFO: rltk\_wlan\_set\_netif\_info: 0, 94:94:4a:04:XX:XX 0000002511 [hal] INFO: WiFi on 0000002729 [ncp.rltk.client] INFO: rltkOff 0000002977 [net.lwip\_rltk] INFO: promisc\_deinit TODO 0000003031 [hal] INFO: WiFi off 0000003063 [ncp.rltk.client] INFO: rltkOff done 0000003310 [hal] INFO: rltk\_wlan\_set\_netif\_info: 0, 94:94:4a:04:XX:XX 0000003582 [hal] INFO: WiFi on 0000007615 [app] INFO: Auto-connect disabled 0000009210 [app] INFO: wifiSelectAntenna 0 0000009399 [app] INFO: doing wifiScan 0000009439 [app] INFO: Doing Wi-fi scan 0000009696 [net.lwip\_rltk] INFO: netif\_post\_sleep\_processing TODO 0000013664 [app] INFO: wiFiScan resultCount=16 0000040275 [system.nm] INFO: State changed: IFACE\_DOWN -\> IFACE\_REQUEST\_UP 0000040353 [net.ifapi] INFO: Netif wl3 state UP 0000040402 [system.nm] INFO: State changed: IFACE\_REQUEST\_UP -\> IFACE\_UP 0000040479 [ncp.rltk.client] INFO: Try to connect to ssid: XXXXXXXXXXXX 0000040553 [net.lwip\_rltk] INFO: is\_promisc\_enabled 0000040607 [net.lwip\_rltk] INFO: get\_eap\_phase 0000040856 [net.lwip\_rltk] INFO: netif\_post\_sleep\_processing TODO 0000045413 [net.lwip\_rltk] INFO: get\_eap\_phase 0000045715 [net.lwip\_rltk] INFO: get\_eap\_phase 0000045951 [net.ifapi] INFO: Netif wl3 link UP, profile=XXXXXXXXX 0000046030 [system.nm] INFO: State changed: IFACE\_UP -\> IFACE\_LINK\_UP 0048260 [system] INFO: Starting handshake: presense\_announce=0 0000048327 [comm.protocol.handshake] INFO: Establish secure connection 0000048401 [comm.dtls] INFO: (CMPL,RENEG,NO\_SESS,ERR) restoreStatus=2 0000051134 [comm.protocol.handshake] INFO: Sending HELLO message 0000120947 [comm.coap] ERROR: CoAP message timeout; ID: 1 0000121005 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 0000121073 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10 0000121281 [system] WARN: Internet3.118#5684 0000123025 [system] INFO: Cloud socket connected 0000123075 [system] INFO: Starting handshake: presense\_announce=0 0000123142 [comm.protocol.handshake] INFO: Establish secure connection 0000123217 [comm.dtls] INFO: (CMPL,RENEG,NO\_SESS,ERR) restoreStatus=2 0000125949 [comm.protocol.handshake] INFO: Sending HELLO message 0000207757 [comm.coap] ERROR: CoAP message timeout; ID: 2 0000207815 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 ---
**Author:** ![Colleen](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/colleen/32/26785_2.png) [@Colleen](https://community.particle.io/u/Colleen)\ **Post date:** [November 29, 2023, 3:08am UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/4 "2023-11-29T03:08:34Z")
What method were you using for setup? I'm wondering if [Device Restore](https://docs.particle.io/tools/device-restore/device-restore-usb/) followed by [Web Based Setup](https://setup.particle.io/) might do the trick. ---
**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\ **Post date:** [November 29, 2023, 3:21pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/5 "2023-11-29T15:21:12Z")
Hey! In the Device Doctor Advanced Options there is now an option to select the Wi-Fi antenna (internal, external, or leave unchanged). This option is only present on the P2 and Photon 2. Swap it to internal and report back! ---
**Author:** ![steve\_c](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@steve\_c](https://community.particle.io/u/steve_c)\ **Post date:** [November 29, 2023, 10:28pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/6 "2023-11-29T22:28:59Z")
Hi both, thanks for the feedback. Firstly, I tried Device Doctor again and selected the "Advanced" option and set the WiFi antenna to internal and tried again. Sadly same results. I've also tried the Device Restore / Web Based Setup and still no further forward. Using the Web Based Setup - i've captured the logs. Device is going in DFU: 0a10aced202194xxxxxxxxxx The device is connected: 0a10aced202194xxxxxxxxxx Reconnecting device: 0a10aced202194xxxxxxxxxx The device is in DFU MODE: 0a10aced202194xxxxxxxxxx Getting device: 0a10aced202194xxxxxxxxxx Getting Device OS information for p2 Downloading binary: p2-bootloader@5.5.0.bin Downloading binary: p2-prebootloader-part1@5.5.0.bin Downloading binary: p2-system-part1@5.5.0.bin Downloading binary: p2-tinker@5.5.0.bin Updating modules over DFU Updating module: p2-system-part1@5.5.0.bin Updating module: p2-tinker@5.5.0.bin Updating over DFU succeeded Reconnecting device: 0a10aced202194xxxxxxxxxx reconnected Update device over control request Reconnecting device: 0a10aced202194xxxxxxxxxx Put the device in listening mode: 0a10aced202194xxxxxxxxxx Updating module p2-prebootloader-part1@5.5.0.bin Reconnecting device: 0a10aced202194xxxxxxxxxx Put the device in listening mode: 0a10aced202194xxxxxxxxxx Warn: Cannot put the device in listening mode: IN control transfer failed Updating module p2-bootloader@5.5.0.bin The process seems to get stuck at the p2-bootloader@5.5.0.bin - eventually the device stops responding and then resets and trys again. Any more ideas? BTW, i noticed on the forum another person is getting same problem? [Photon 2 - unable to setup - Cloud - Particle](https://community.particle.io/t/photon-2-unable-to-setup/65895) ---
**Author:** ![steve\_c](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@steve\_c](https://community.particle.io/u/steve_c)\ **Post date:** [November 29, 2023, 10:51pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/7 "2023-11-29T22:51:20Z")
Hi all, The web set-up got a little further, which I was getting the other day. However it's telling me again I don't have permissions which is a little odd because I'm the admin for the account. I've attached a image. ![particle onboarding](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/2/9/297109905ce24ff9fa4b345521083a17dbf0f150.png) ---
**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\ **Post date:** [November 30, 2023, 3:14pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/8 "2023-11-30T15:14:10Z")
Hi [@Support](https://community.particle.io/groups/support) - can you jump in here? I think it might be ideal to just send over a new PHN2. ---
**Author:** ![no1089](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/no1089/32/24051_2.png) [@no1089](https://community.particle.io/u/no1089)\ **Post date:** [November 30, 2023, 3:26pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/9 "2023-11-30T15:26:14Z")
@steve_c Please DM [@Support](https://community.particle.io/groups/support) and we'll get you a new device. ---
**Author:** ![JayJay](https://avatars.discourse-cdn.com/v4/letter/j/35a633/32.png) [@JayJay](https://community.particle.io/u/JayJay)\ **Post date:** [December 1, 2023, 3:41pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/10 "2023-12-01T15:41:07Z")
Im having exactly the same problem When going through [setup.particle.io](http://setup.particle.io) > We weren't able to assign your device to the product, the problem occurred on our end. Please try again. The browser console contains errors: > Failed to load resource: the server responded with a status of 403 () [https://api.particle.io/v1/devices/](https://api.particle.io/v1/devices/)[device id] and in the network tab the response of the requests are: ```auto { "error": "Permission Denied", "info": "I didn't recognize that device name or ID, try opening https://api.particle.io/v1/devices?access_token=undefined" } ``` I then tried the device doctor and the device connects to a network but not to the cloud ```auto 0007081272 [system] INFO: Cloud: connecting 0007081283 [system] INFO: Read Server Address = type:1,domain:$id.udp.particle.io 0007081298 [system] WARN: Failed to load session data from persistent storage 0007081308 [system] INFO: Discarding session data 0007081350 [system] TRACE: Resolving [device id].v5.udp.particle.io#5684 0007081531 [system] TRACE: Address type: 3 0007081539 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17 0007081553 [system] INFO: Cloud socket=0, connecting to 3.222.143.118#5684 0007081566 [system] TRACE: Cloud socket=0, connected to 3.222.143.118#5684 0007081578 [system] TRACE: Updating cloud keepalive for AF_INET: 25000 -> 25000 0007081592 [system] TRACE: Applying new keepalive interval now 0007081602 [system] INFO: Cloud socket connected 0007081612 [system] INFO: Starting handshake: presense_announce=0 0007081623 [comm.protocol.handshake] INFO: Establish secure connection 0007081640 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2 0007084436 [comm.protocol.handshake] INFO: Sending HELLO message 0007084448 [comm.coap] TRACE: Sending CoAP message 0007084456 [comm.coap] TRACE: CON POST /h size=39 token= id=87 0007089752 [comm.coap] TRACE: Retransmitting CoAP message; ID: 87; attempt 1 of 3 0007089765 [comm.coap] TRACE: Sending CoAP message 0007089777 [comm.coap] TRACE: CON POST /h size=39 token= id=87 0007099548 [comm.coap] TRACE: Retransmitting CoAP message; ID: 87; attempt 2 of 3 0007099559 [comm.coap] TRACE: Sending CoAP message 0007099566 [comm.coap] TRACE: CON POST /h size=39 token= id=87 0007116924 [comm.coap] TRACE: Retransmitting CoAP message; ID: 87; attempt 3 of 3 0007116937 [comm.coap] TRACE: Sending CoAP message 0007116946 [comm.coap] TRACE: CON POST /h size=39 token= id=87 0007159986 [comm.coap] ERROR: CoAP message timeout; ID: 87 0007159997 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 0007160009 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10 0007162318 [service.ntp] TRACE: NTP time: 2023-12-01T14:27:56.655363Z 0007162329 [system] WARN: Internet available, cloud not reachable 0007162339 [system] WARN: Cloud handshake failed, code=-160 0007162603 [system] INFO: Cloud: disconnecting 0007162614 [system] INFO: Cloud: disconnected 0007162723 [system] INFO: Cloud: connecting 0007162734 [system] INFO: Read Server Address = type:1,domain:$id.udp.particle.io 0007162748 [system] WARN: Failed to load session data from persistent storage 0007162764 [system] INFO: Discarding session data 0007162803 [system] TRACE: Resolving [device id].v5.udp.particle.io#5684 0007162962 [system] TRACE: Address type: 3 0007162969 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17 0007162981 [system] INFO: Cloud socket=0, connecting to 3.222.143.118#5684 0007162992 [system] TRACE: Cloud socket=0, connected to 3.222.143.118#5684 0007163003 [system] TRACE: Updating cloud keepalive for AF_INET: 25000 -> 25000 0007163015 [system] TRACE: Applying new keepalive interval now 0007163024 [system] INFO: Cloud socket connected 0007163034 [system] INFO: Starting handshake: presense_announce=0 0007163045 [comm.protocol.handshake] INFO: Establish secure connection 0007163058 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2 0007165840 [comm.protocol.handshake] INFO: Sending HELLO message 0007165852 [comm.coap] TRACE: Sending CoAP message 0007165859 [comm.coap] TRACE: CON POST /h size=39 token= id=88 0007171742 [comm.coap] TRACE: Retransmitting CoAP message; ID: 88; attempt 1 of 3 0007171755 [comm.coap] TRACE: Sending CoAP message 0007171766 [comm.coap] TRACE: CON POST /h size=39 token= id=88 0007179773 [comm.coap] TRACE: Retransmitting CoAP message; ID: 88; attempt 2 of 3 0007179788 [comm.coap] TRACE: Sending CoAP message 0007179796 [comm.coap] TRACE: CON POST /h size=39 token= id=88 0007203210 [comm.coap] TRACE: Retransmitting CoAP message; ID: 88; attempt 3 of 3 0007203221 [comm.coap] TRACE: Sending CoAP message 0007203227 [comm.coap] TRACE: CON POST /h size=39 token= id=88 0007242335 [comm.coap] ERROR: CoAP message timeout; ID: 88 0007242343 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0 0007242356 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10 0007242499 [service.ntp] TRACE: NTP time: 2023-12-01T14:29:18.799336Z 0007242510 [system] WARN: Internet available, cloud not reachable 0007242524 [system] WARN: Cloud handshake failed, code=-160 0007242782 [system] INFO: Cloud: disconnecting 0007242791 [system] INFO: Cloud: disconnected ``` repeating this forever blinking cyan and while restarting shortly red then green and than cyan again (I've replaced the device id with [device id] in this post) ---
**Author:** ![Tydebox](https://avatars.discourse-cdn.com/v4/letter/t/ed8c4c/32.png) [@Tydebox](https://community.particle.io/u/Tydebox)\ **Post date:** [December 1, 2023, 7:46pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/11 "2023-12-01T19:46:30Z")
I'm having the same issue. Just received 2 new photon2's and I can't add them to my account where I already have one Photon2 setup and working. I've tried using CLI, [setup.particle.io](http://setup.particle.io) and the web console and they won't add to my account. Web console message ![image](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/0/8/08c8020301b10572195e2519ef0826b127ce54d3.png) Getting this message on the [setup.particle.io](http://setup.particle.io) site ![image](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/4/8/48dd610e000d693533f722c873627ccdf71bbd01.png) ---
**Author:** ![rickkas7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rickkas7/32/8681_2.png) [@rickkas7](https://community.particle.io/u/rickkas7)\ **Post date:** [December 1, 2023, 8:55pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/12 "2023-12-01T20:55:17Z")
We believe that a portion of a batch of Photon 2 devices was not completely onboarded to the Particle cloud when they were manufactured. Engineering is investigating the scope of the problem, and should be able to fix this from the cloud side, but I don't have an exact timeline for when this will be complete. ---
**Author:** ![rickkas7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rickkas7/32/8681_2.png) [@rickkas7](https://community.particle.io/u/rickkas7)\ **Post date:** [December 2, 2023, 8:52pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/13 "2023-12-02T20:52:13Z")
The devices belived to be affected should be fixed now, so if you set up again it should work. ---
**Author:** ![steve\_c](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@steve\_c](https://community.particle.io/u/steve_c)\ **Post date:** [December 2, 2023, 9:29pm UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/14 "2023-12-02T21:29:40Z")
Hi @rickkas7, Thanks for the message, I've just tried and its now working. My new Photon2 is now on-boarded to the cloud! Thanks for everyone's help. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/6/4/64635adccc35238caa19e9b553ec3e98b163d026.png) [@system](https://community.particle.io/u/system)\ **Post date:** [January 2, 2024, 7:30am UTC](https://community.particle.io/t/photon-2-unable-to-onboard-to-the-cloud/65886/15 "2024-01-02T07:30:05Z")
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