Hey folks. Note that, because we’re shipping out over 6,000 packages using preorder fulfillment workflows that are different from our retail store, the timing and content of communications you receive from Particle will be a little bit different from normal.
Here’s what emails you should expect to receive from us as your preorder is prepped for shipment:
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Credit card invoice
We’re in the process of charging all credit cards submitted with Mesh preorders. Many orders were charged over the last 24 hours, and due to a small issue with our invoicing engine, the invoices for those charges should be delivered in the next 24 hours or so (as soon as this afternoon). Note that a credit card invoice is not indicative that your preorder has shipped. Shipping emails will be handled separately per the process below. -
Shipping notification
Once your preorder has been packed, stamped, and sent out the door, you will receive a shipping notification with your tracking number. Note that it may take ~24 hours after receiving the shipping notification for the included tracking number associated with your order to be trackable online. As previously mentioned in an email to all preorder customers, given the number of preorders it may take several weeks from the start of shipping for all orders to be fulfilled and shipping notifications delivered.
If you haven’t received any email notifications from Particle since you completed your preorder in February, including our most recent email to all mesh customers with the subject, "Particle Mesh begins shipping this Friday!, it is possible that you were removed from our email list either intentionally (by opting out of communications) or accidentally due to an internal error.
If you believe this is the case or you have any other questions, please feel free to contact us at support.particle.io.
Hope this helps!