Anyone ever seen particle have multiple users with the same email? I cannot login?
API Error @ Login attemt
{error: "invalid_grant", error_description: "User credentials are invalid"}
error
:
"invalid_grant"
error_description
:
"User credentials are invalid"
API Error @ Password Reset Attempt
{ok: false,…}
error
:
"multiple existing users match this email address supafly....@msn.com - must be more specific using user_id (1483654032514-30.....)."
ok
:
false
I guess for that case, the forum is not the best place to ask.
A support ticked may be the better choice since there will be sensitive infos to be exchanged.
Thanks @ScruffR. I did submit a case, they’re working on it. I’m not sure if you’re a particle guy or just a community member but if you’re from Particle and would like the case number I have it. Maybe you can PM me or something.
@srfnmnk our Customer Support portal is the right place for this request. We average a <1 business day response time on new tickets, so someone should be with you shortly!