# Particle Desktop IDE - Can't log into Particle Cloud **URL:** \ **Category:** Troubleshooting\ **Created:** [March 5, 2018, 6:29pm UTC](https://community.particle.io/t/particle-desktop-ide-cant-log-into-particle-cloud/40046 "2018-03-05T18:29:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Humots](https://avatars.discourse-cdn.com/v4/letter/h/b5e925/32.png) [@Humots](https://community.particle.io/u/Humots)\ **Post date:** [March 5, 2018, 6:29pm UTC](https://community.particle.io/t/particle-desktop-ide-cant-log-into-particle-cloud/40046/1 "2018-03-05T18:29:43Z")
When I select “Click to log in to Particle Cloud” in Particle Desktop IDE, enter my email and password (the ones I use for [particle.io](http://particle.io)), and hit “Log in”, I get the message Error: tunneling socket could not be established, cause=connect ECONNREFUSED 127.0.0.1:21320 This happens on my laptop. I also have Particle Desktop IDE on my desk PC, and I am able to log in with no problem. I am running Windows 10 on both platforms. Is there a problem with having Particle Desktop IDE on two platforms at once? I don’t need it on my desk PC. Thanks for any help. ---
**Author:** ![rickkas7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rickkas7/32/8681_2.png) [@rickkas7](https://community.particle.io/u/rickkas7)\ **Post date:** [March 5, 2018, 9:54pm UTC](https://community.particle.io/t/particle-desktop-ide-cant-log-into-particle-cloud/40046/2 "2018-03-05T21:54:52Z")
> [@Humots](#): > > Error: tunneling socket could not be established, cause=connect ECONNREFUSED 127.0.0.1:21320 It looks like your laptop is configured to use a tunnel or proxy that is not currently running. Also make sure the environment variable `http_proxy` is not set, as Atom will use it, I think. You can have as many copies of Particle Dev, CLI, console, and Particle build running as you want. ---
**Author:** ![Humots](https://avatars.discourse-cdn.com/v4/letter/h/b5e925/32.png) [@Humots](https://community.particle.io/u/Humots)\ **Post date:** [March 5, 2018, 10:15pm UTC](https://community.particle.io/t/particle-desktop-ide-cant-log-into-particle-cloud/40046/3 "2018-03-05T22:15:51Z")
I don’t have Internet Explorer on my laptop. Could that be the problem? ---
**Author:** ![rickkas7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rickkas7/32/8681_2.png) [@rickkas7](https://community.particle.io/u/rickkas7)\ **Post date:** [March 5, 2018, 10:44pm UTC](https://community.particle.io/t/particle-desktop-ide-cant-log-into-particle-cloud/40046/4 "2018-03-05T22:44:57Z")
Not having Internet Explorer/Edge is fine. Something configured on your laptop is redirecting your https traffic from directly connecting to the appropriate site (probably [https://api.particle.io](https://api.particle.io)) to some sort of internal proxy that’s not running. ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [March 6, 2018, 4:46am UTC](https://community.particle.io/t/particle-desktop-ide-cant-log-into-particle-cloud/40046/5 "2018-03-06T04:46:50Z")
> [@Humots](#): > > ECONNREFUSED 127.0.0.1:21320 May be just a coincidence, but that port is also used by SpyBot to redirect your traffic - have a proper malware scan of your computer! ---
**Author:** ![Humots](https://avatars.discourse-cdn.com/v4/letter/h/b5e925/32.png) [@Humots](https://community.particle.io/u/Humots)\ **Post date:** [March 8, 2018, 12:22am UTC](https://community.particle.io/t/particle-desktop-ide-cant-log-into-particle-cloud/40046/6 "2018-03-08T00:22:12Z")
Got it to work! I DID have Internet Explorer on my laptop, I just hadn’t used it. When I brought up IE, I got a similar proxy server warning to the one on Particle Desktop IDE. I found a correction for that problem at [https://malwaretips.com/blogs/the-proxy-server-isnt-responding/](https://malwaretips.com/blogs/the-proxy-server-isnt-responding/). I followed the directions under STEP 1: “Restore the default proxy settings to your machine”. That fixed my problem with both IE and Particle Desktop IDE.