# P2 Sample Claimed By Another Organization

**URL:** <https://community.particle.io/t/p2-sample-claimed-by-another-organization/64569>\
**Category:** Cloud\
**Created:** [May 18, 2023, 6:28pm UTC](https://community.particle.io/t/p2-sample-claimed-by-another-organization/64569 "2023-05-18T18:28:28Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![rreinhart](https://avatars.discourse-cdn.com/v4/letter/r/9fc348/32.png) [@rreinhart](https://community.particle.io/u/rreinhart)\
**Post date:** [May 18, 2023, 6:28pm UTC](https://community.particle.io/t/p2-sample-claimed-by-another-organization/64569/1 "2023-05-18T18:28:28Z")

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Bring up a sample P2 device. Using [setup.particle.io](http://setup.particle.io) updated os ti 5.3.1 connected to Wi-Fi and cloud successfully. Device appears normal in all respects.  
Received a cannot claim device because is is claimed by another organization.  
Manually adding device to product using the console gets the same response.

Other issue is that products created during the [setup.particle.io](http://setup.particle.io) or directly from the console cannot be deleted. Get the message that I am not the product owner. There are no devices in the products.

Worked this issue through sales first without success.

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**Author:** ![Colleen](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/colleen/32/26785_2.png) [@Colleen](https://community.particle.io/u/Colleen)\
**Post date:** [May 19, 2023, 4:00pm UTC](https://community.particle.io/t/p2-sample-claimed-by-another-organization/64569/3 "2023-05-19T16:00:29Z")

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Hi- Can you please DM me the device ID?

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**Author:** ![rreinhart](https://avatars.discourse-cdn.com/v4/letter/r/9fc348/32.png) [@rreinhart](https://community.particle.io/u/rreinhart)\
**Post date:** [May 20, 2023, 2:54am UTC](https://community.particle.io/t/p2-sample-claimed-by-another-organization/64569/4 "2023-05-20T02:54:06Z")

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Is this you ?

Received tonight ?

Kind of old fashion but talking to customers is ok  
650-387-1609

Here’s your link to log in at [**Particle**](https://community.particle.io).

If you did not request this link, you can safely ignore this email.

Click the following link to log in:  
[**https://community.particle.io/session/email-login/52a9ed764926bcf255f4e0b43dfa8cf0**](https://community.particle.io/session/email-login/52a9ed764926bcf255f4e0b43dfa8cf0)

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<div class="post-metadata">

**Author:** ![Colleen](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/colleen/32/26785_2.png) [@Colleen](https://community.particle.io/u/Colleen)\
**Post date:** [May 22, 2023, 5:13pm UTC](https://community.particle.io/t/p2-sample-claimed-by-another-organization/64569/5 "2023-05-22T17:13:26Z")

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That was not me- looks like it was an automated response. Always happy to talk to customers!

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**Author:** ![system](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/3/2/3291e3c9351789fe8620ae5bcec8d3fec67ff221.png) [@system](https://community.particle.io/u/system)\
**Post date:** [November 21, 2023, 5:13am UTC](https://community.particle.io/t/p2-sample-claimed-by-another-organization/64569/6 "2023-11-21T05:13:32Z")

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