# On new wifi network, Photon briefly connects then turns solid cyan (unreachable) **URL:** \ **Category:** Cloud\ **Created:** [July 30, 2020, 11:54pm UTC](https://community.particle.io/t/on-new-wifi-network-photon-briefly-connects-then-turns-solid-cyan-unreachable/57209 "2020-07-30T23:54:04Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![policenauts](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@policenauts](https://community.particle.io/u/policenauts)\ **Post date:** [July 31, 2020, 10:01pm UTC](https://community.particle.io/t/on-new-wifi-network-photon-briefly-connects-then-turns-solid-cyan-unreachable/57209/6 "2020-07-31T22:01:16Z")
Thank you @friedl_1977! I took your advice and repeated the same process where I set up a new wifi connection, but to the hotspot on my mobile device - it connected without issue and breathed cyan and I was able to successfully query the variables via Particle Cloud. I’ll try next week to do another test where I clear the credentials and try again. I’ll also try and do the same thing with my Argon (though I won’t be able to bypass authentication in that case). If that doesn’t do the trick, is there any known issue with respect to Photon and certain routers / configurations? Maybe the 20 vs. 40hz issue previously identified by @mterrill? Edit: I’d forgotten that the Photon doesn’t work on 5ghz and I didn’t think to check with my customer regarding their wifi. But would it have successfully connected via the Particle app in the first place? Edit #2: After more research, I think my issue is similar to [this](https://community.particle.io/t/solved-but-hopefully-not-the-last-word-photons-lose-connection-to-wifi-any-ideas/15501). I’m confirming with my customer, but I did only see one wifi SSID and I’m guessing / hoping it’s the issue where they have both 2.4 and 5ghz bands on the same SSID (per other threads). --- _[View the full topic](https://community.particle.io/t/on-new-wifi-network-photon-briefly-connects-then-turns-solid-cyan-unreachable/57209)._