# Not able to claim device from commandline
**URL:** https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963
**Category:** General
**Created:** [January 23, 2018, 5:15pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963 "2018-01-23T17:15:46Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@privatejava](https://community.particle.io/u/privatejava)
#### Post date: [January 23, 2018, 5:15pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/1 "2018-01-23T17:15:46Z")
Hi,
I have been trying to claim a device . I have few customers inside of product i am logged in from the customer username and password using **particle-cli**. When i try to add device by using
`particle device add 37xxxxxxxxxxxxxxxxxxxx`
It gives me error:
`Failed to claim device, server said: user not found`
It is same with the Particle Cloud API too. I tried using URI “[https://api.particle.io/v1/devices](https://api.particle.io/v1/devices)” with parameters “id” and "access\_token"
but same result.
Thanks
narayan
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### Author:  [@peekay123](https://community.particle.io/u/peekay123)
#### Post date: [January 23, 2018, 5:22pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/2 "2018-01-23T17:22:04Z")
@privatejava, have you a) got the latest Particle CLI (v1.27.1) and b) logged in to the CLI with `particle login`?
If yes to both, log out and then back in again to see if it works.
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### Author:  [@rickkas7](https://community.particle.io/u/rickkas7)
#### Post date: [January 23, 2018, 5:45pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/3 "2018-01-23T17:45:59Z")
Is this for a Photon/P1? That’s not how you normally claim customer devices. Normally you create a customer, or create a customer access bearer token if the customer already exists. You then use this token to create a product claim code for the device. Then you use the claim code to claim the device, on the Photon/P1.
It’s the second half of this document if you want to walk through the process manually to get a better feel of how it works:
> **[rickkas7/particle\_notes](https://github.com/rickkas7/particle_notes/tree/master/manual-photon-claiming)**
>
> particle\_notes - Misc. mostly technical notes for Particle Photon and Electron devices
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### Author:  [@privatejava](https://community.particle.io/u/privatejava)
#### Post date: [January 23, 2018, 6:58pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/4 "2018-01-23T18:58:41Z")
I updated my particl cli to v.1.21.1 and logged in with customer credential and it still shows the same error.
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### Author:  [@privatejava](https://community.particle.io/u/privatejava)
#### Post date: [January 23, 2018, 6:59pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/5 "2018-01-23T18:59:45Z")
It is particle electron and i have been claiming the same device past few months but all of sudden it is not working so i am worried and wanted to know if there has been any changes on the particle end.
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### Author:  [@Postler](https://community.particle.io/u/Postler)
#### Post date: [January 23, 2018, 7:19pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/6 "2018-01-23T19:19:00Z")
The CLI responds with “user not found” after successfully confirmed login.
Please test whether other CLI commands can be executed successfully (eg `particle list`) or also lead to an error message. This can be used to narrow down whether your user account has a problem in general or your Electron as a single device.
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### Author:  [@privatejava](https://community.particle.io/u/privatejava)
#### Post date: [January 23, 2018, 9:07pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/7 "2018-01-23T21:07:04Z")
Listing of devices command works well without any problem.
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### Author:  [@rickkas7](https://community.particle.io/u/rickkas7)
#### Post date: [January 24, 2018, 5:23pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/8 "2018-01-24T17:23:53Z")
There was a problem using the device claim endpoint with a customer account. A fix was deployed and it should work properly now.
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### Author:  [@privatejava](https://community.particle.io/u/privatejava)
#### Post date: [January 24, 2018, 6:15pm UTC](https://community.particle.io/t/not-able-to-claim-device-from-commandline/38963/9 "2018-01-24T18:15:46Z")
It worked perfectly !! Thanks you for quick deployment 🙂