# \[ISSUE\] No Wi-Fi or USB connectivity **URL:** \ **Category:** Hardware\ **Tags:** photon2\ **Created:** [August 21, 2023, 2:35pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260 "2023-08-21T14:35:37Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![aab142](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/aab142/32/29086_2.png) [@aab142](https://community.particle.io/u/aab142)\ **Post date:** [August 21, 2023, 2:35pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/1 "2023-08-21T14:35:37Z")
Device powers up and blinks blue --\> No ParticleXXXX Wi-Fi listed. I installed Particle CLI and even after putting the photon in DFU mode, my windows 11 computer still doesn't recognize the USB device. I swapped several Micro-USB cables that I know are good. ---
**Author:** ![rickkas7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/rickkas7/32/8681_2.png) [@rickkas7](https://community.particle.io/u/rickkas7)\ **Post date:** [August 21, 2023, 6:21pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/2 "2023-08-21T18:21:35Z")
The Photon 2 does not support SoftAP or configuration by Wi-Fi so it will never appear as a Wi-Fi network. The recommended method to set up a Photon 2 is [https://setup.particle.io](https://setup.particle.io) to set the device up over USB. How did you install the Particle CLI? Using the Windows installer (recommended) or directly using node (won't install dfu-util, which is needed to access the device in DFU mode). The next step for Windows is to see if the Photon 2 appears in the Windows Device Manager. ---
**Author:** ![aab142](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/aab142/32/29086_2.png) [@aab142](https://community.particle.io/u/aab142)\ **Post date:** [August 21, 2023, 6:56pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/3 "2023-08-21T18:56:36Z")
Thanks for the quick response. Yes, I followed the paper directions "part.cl/setup-photon2" which directed me to [setup.particle.io](http://setup.particle.io). This process fails as it can not see the Particle device as a connected via USB. Yes, I successfully used the windows 11 (64-bit) installer for the CLI and via the command line, I can confirm that it does not see the Particle device connected via USB either. I could not find the Particle Device in Windows Device Manager so that when I attempted the DFU mode which also didn't allow the Photon to appear as connected via USB. ---
**Author:** ![aab142](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/aab142/32/29086_2.png) [@aab142](https://community.particle.io/u/aab142)\ **Post date:** [August 23, 2023, 6:31pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/4 "2023-08-23T18:31:08Z")
Is there another troubleshooting option? I also tried the Photon on another computer which also did not recognize the USB device. I spent more time and could not find any warranty support; so I think I need to move on (trash it). ---
**Author:** ![xtmag](https://avatars.discourse-cdn.com/v4/letter/x/a183cd/32.png) [@xtmag](https://community.particle.io/u/xtmag)\ **Post date:** [September 7, 2023, 8:37pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/5 "2023-09-07T20:37:02Z")
[@Support](https://community.particle.io/groups/support) can you chime in? ---
**Author:** ![Colleen](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/colleen/32/26785_2.png) [@Colleen](https://community.particle.io/u/Colleen)\ **Post date:** [September 7, 2023, 10:10pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/6 "2023-09-07T22:10:03Z")
Can you see the device in any of the docs tools (ie [device restore](https://docs.particle.io/tools/device-restore/device-restore-usb/))? ---
**Author:** ![aab142](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/aab142/32/29086_2.png) [@aab142](https://community.particle.io/u/aab142)\ **Post date:** [September 8, 2023, 12:16am UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/7 "2023-09-08T00:16:18Z")
Thanks for suggesting an option. I posted 17 days ago that the CLI update did not work because the device wasn’t appearing as connected. ---
**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\ **Post date:** [September 8, 2023, 12:53am UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/8 "2023-09-08T00:53:32Z")
Hi @aab142 - can you open a ticket at [support.particle.io](http://support.particle.io) via the following form: ![Screenshot 2023-09-07 at 7.53.00 PM](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/6/c/6ce1a067a63cb7d121851e00861cfb8a51a5dfd6.png) and we'll get a brand new device over to you. ---
**Author:** ![aab142](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/aab142/32/29086_2.png) [@aab142](https://community.particle.io/u/aab142)\ **Post date:** [September 8, 2023, 3:25pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/9 "2023-09-08T15:25:04Z")
I previously used that form and was directed to this portal as "the" support process. I will try that again. ---
**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\ **Post date:** [September 8, 2023, 5:43pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/10 "2023-09-08T17:43:53Z")
Let me know when you have and I'll take a look! You're certainly welcome to submit a return through our portal and I believe all should be working ok. I'll make sure the return is approved. ---
**Author:** ![no1089](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/no1089/32/24051_2.png) [@no1089](https://community.particle.io/u/no1089)\ **Post date:** [September 8, 2023, 6:27pm UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/11 "2023-09-08T18:27:32Z")
We received the ticket! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/6/4/64635adccc35238caa19e9b553ec3e98b163d026.png) [@system](https://community.particle.io/u/system)\ **Post date:** [March 9, 2024, 6:28am UTC](https://community.particle.io/t/issue-no-wi-fi-or-usb-connectivity/65260/12 "2024-03-09T06:28:03Z")
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