# Internet Button WiFi Setup / Cloud connecting

**URL:** <https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785>\
**Category:** Troubleshooting\
**Created:** [November 25, 2015, 7:46pm UTC](https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785 "2015-11-25T19:46:25Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Mudpuppy](https://avatars.discourse-cdn.com/v4/letter/m/c67d28/32.png) [@Mudpuppy](https://community.particle.io/u/Mudpuppy)\
**Post date:** [November 25, 2015, 7:46pm UTC](https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785/1 "2015-11-25T19:46:25Z")

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I can't seem to add a device, either through the [particle.io](http://particle.io) web or toolset.

> PS C:\Users\Dennis\> particle identify  
> Your device id is 400032000447343337373739  
> PS C:\Users\Dennis\> particle device add  
> Please specify a device id  
> PS C:\Users\Dennis\> particle device add 400032000447343337373739  
> Claiming device 400032000447343337373739  
> Failed to claim device, server said { ok: false, errors: ['device does not exist'] }

Any help greatly appreciated. I have already did a particle update and updated to latest firmware via usb serial.

Thanks,  
Dennis

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**Author:** ![bryce](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/bryce/32/5062_2.png) [@bryce](https://community.particle.io/u/bryce)\
**Post date:** [November 25, 2015, 7:54pm UTC](https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785/2 "2015-11-25T19:54:11Z")

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In order to claim via the CLI using `particle device add` the device needs to be online and connected to the cloud (breathing cyan).

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<div class="post-metadata">

**Author:** ![Mudpuppy](https://avatars.discourse-cdn.com/v4/letter/m/c67d28/32.png) [@Mudpuppy](https://community.particle.io/u/Mudpuppy)\
**Post date:** [November 25, 2015, 7:58pm UTC](https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785/3 "2015-11-25T19:58:46Z")

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It appears to be blinking cyan for 5-10 seconds, then spastic green/red? Can’t tell as the green/red blinking is very fast.

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**Author:** ![bryce](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/bryce/32/5062_2.png) [@bryce](https://community.particle.io/u/bryce)\
**Post date:** [November 25, 2015, 8:06pm UTC](https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785/4 "2015-11-25T20:06:25Z")

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I took a look at our logs and the device is having problems handshaking. You should try putting the device into DFU mode and then running `particle keys doctor`.

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**Author:** ![Mudpuppy](https://avatars.discourse-cdn.com/v4/letter/m/c67d28/32.png) [@Mudpuppy](https://community.particle.io/u/Mudpuppy)\
**Post date:** [November 25, 2015, 10:29pm UTC](https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785/5 "2015-11-25T22:29:22Z")

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That was the trick, I had to install openssl for windows, play with annoying environment paths to find it, and did particle keys doctor.

Thank you very much!

Quick question is there a way a user can see the logs for future issues or is this mostly backend stuff on your end?

Thanks again.

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**Author:** ![Moors7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/moors7/32/588_2.png) [@Moors7](https://community.particle.io/u/Moors7)\
**Post date:** [November 25, 2015, 10:37pm UTC](https://community.particle.io/t/internet-button-wifi-setup-cloud-connecting/17785/6 "2015-11-25T22:37:15Z")

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> [@Mudpuppy](#):
>
> Quick question is there a way a user can see the logs for future issues or is this mostly backend stuff on your end?

That's back-end stuff. It's hardly ever necessary though, so in the unlikely case you might ever need it, you can ask it over here.