# Error while retrieving pricing information! Is it something down? **URL:** \ **Category:** Integrations\ **Tags:** boron, argon, xenon, mesh\ **Created:** [December 9, 2020, 9:34pm UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721 "2020-12-09T21:34:40Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Antoniokly](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@Antoniokly](https://community.particle.io/u/Antoniokly)\ **Post date:** [December 9, 2020, 9:34pm UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721/1 "2020-12-09T21:34:40Z")
error while retrieving pricing information when creating mesh network ![IMG_4667.PNG](https://us1.discourse-cdn.com/flex026/uploads/particle/original/3X/2/3/2380cad187a2e6f5955cd2a8ca7b97e28b2f1d99.jpeg) ---
**Author:** ![sampath1](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@sampath1](https://community.particle.io/u/sampath1)\ **Post date:** [December 9, 2020, 11:01pm UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721/2 "2020-12-09T23:01:07Z")
I am getting the same error as I’m trying to claim a brand new argon device. ---
**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\ **Post date:** [December 9, 2020, 11:03pm UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721/3 "2020-12-09T23:03:30Z")
Hi all, Nothing is down as far as I can tell! I recommend following the instructions here to try and set up your devices via the Particle Command Line Interface ([https://support.particle.io/hc/en-us/articles/360045547634](https://support.particle.io/hc/en-us/articles/360045547634)) instead of the Mobile App. ---
**Author:** ![Antoniokly](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@Antoniokly](https://community.particle.io/u/Antoniokly)\ **Post date:** [December 9, 2020, 11:07pm UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721/4 "2020-12-09T23:07:09Z")
Something is wrong on the server side ---
**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\ **Post date:** [December 9, 2020, 11:34pm UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721/5 "2020-12-09T23:34:28Z")
I see we have two reports here of this error, so my colleagues and I will be looking into this and posting our conclusions as soon as we can. If you have any mobile app logging you can provide us, that would be useful, but I believe we can reproduce this on our own. Thanks for holding. ---
**Author:** ![marekparticle](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/marekparticle/32/22793_2.png) [@marekparticle](https://community.particle.io/u/marekparticle)\ **Post date:** [December 10, 2020, 1:58am UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721/6 "2020-12-10T01:58:44Z")
Hi @Antoniokly - you were correct. This issue has been resolved, please confirm (cc @sampath1). ---
**Author:** ![Antoniokly](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@Antoniokly](https://community.particle.io/u/Antoniokly)\ **Post date:** [December 10, 2020, 3:41am UTC](https://community.particle.io/t/error-while-retrieving-pricing-information-is-it-something-down/58721/7 "2020-12-10T03:41:29Z")
Thanks a lot! It is resolved now.