Hello, I’m having trouble trying to connect to my Spark to the cloud; I’m getting continuous cyan flashing with the occasional two red flashes (Connection failure due to bad internet connection).
It goes through the normal sequence but fails to breath cyan, although it apparels to be connected to Wi-Fi, as our IT feller can see it on his connection software (Aerohive).
He has opened up Port 5683 on both the Wi-Fi firewall and the main company firewall, but this has not fixed the issue. we don’t have a captive portal.
I guess my question is any ideas? Are there any other ports that we could open?
(Note: Company policy prevents a complete firewall deactivation)
I need to get these connected as we will be placing an order for a few hundred sparks once we get it sorted
Many Thanks for your help,