# Can't connect to wi-fi **URL:** \ **Category:** Troubleshooting\ **Created:** [July 12, 2018, 2:38am UTC](https://community.particle.io/t/cant-connect-to-wi-fi/42955 "2018-07-12T02:38:11Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Caroline](https://avatars.discourse-cdn.com/v4/letter/c/ba8739/32.png) [@Caroline](https://community.particle.io/u/Caroline)\ **Post date:** [July 12, 2018, 2:38am UTC](https://community.particle.io/t/cant-connect-to-wi-fi/42955/1 "2018-07-12T02:38:12Z")
Hello! I am having a problem connecting my Photon to wi-fi. I have turned off my Norton 360 Firewall. I have turned off my Windows 10 Defender Firewall. I have run particle doctor (successfully) I have installed OpenSSL-Win32 (successfully) I have run particle set up from c:\openssl-win32\bin I can see my Photon on the Windows 10 network as "No internet, Open" And yet, I get the following: * * * The device supports setup via serial. setting up device 420022001851363034353731 > Obtained magical secure claim code. Claim code set. Now setting up Wi-Fi ? Should I scan for nearby Wi-Fi networks? Yes ? Select the Wi-Fi network with which you wish to connect your device: [rescan networks] ? Select the Wi-Fi network with which you wish to connect your device: [rescan networks] ? Select the Wi-Fi network with which you wish to connect your device: [rescan networks] ? Select the Wi-Fi network with which you wish to connect your device: [rescan networks] ? Select the Wi-Fi network with which you wish to connect your device: (Use arrow keys) ────────────── > [rescan networks] * * * And no networks are found. It did work once. But, I ran Particle CLI from the command line and now can't find a network. I would be very grateful for any help on this. Thank you. ---
**Author:** ![nrobinson2000](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/nrobinson2000/32/15624_2.png) [@nrobinson2000](https://community.particle.io/u/nrobinson2000)\ **Post date:** [July 12, 2018, 3:01am UTC](https://community.particle.io/t/cant-connect-to-wi-fi/42955/2 "2018-07-12T03:01:39Z")
Can you try to enter the Wi-Fi credentials manually? You can use: ```auto particle serial wifi ``` ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [July 12, 2018, 5:13am UTC](https://community.particle.io/t/cant-connect-to-wi-fi/42955/3 "2018-07-12T05:13:41Z")
What Device OS are you running on the Photon? Can you see the desired network on your computer? Is the network visible (broadcasting SSID)? What encryption? (if WEP, don’t bother 😉 / WPA2 Enterprise needs Device OS \>= 0.7.0) When prompted for `Should I scan for nearby Wi-Fi networks?` just try `No` ---
**Author:** ![Caroline](https://avatars.discourse-cdn.com/v4/letter/c/ba8739/32.png) [@Caroline](https://community.particle.io/u/Caroline)\ **Post date:** [July 13, 2018, 3:01am UTC](https://community.particle.io/t/cant-connect-to-wi-fi/42955/4 "2018-07-13T03:01:13Z")
Thanks for the responses! In response to ScruffR: ```auto -------- Device OS? If I enter particle -- version, 1.32.4 ``` See the desired network? Yes, sort of - If Photon is blinking blue, then I see Photon-ZUTHZW Open I also see my internet networks: ```nohighlight XXXX Secured Encryption? Router has available WEP WPA WPA2 WPA2 Enterprise ``` I use WPA2, with cryptic key AES When asked to scan for nearby wifi networks, I say no as follows and this is what I get: ```nohighlight Should I scan for nearby Wi-Fi networks? The device supports setup via serial. setting up device 420022001851363034353731 > Obtained magical secure claim code. Claim code set. Now setting up Wi-Fi ? Should I scan for nearby Wi-Fi networks? No ? SSID TP-LINK_XXXX ? Security Type WPA2 ? Cipher Type AES ? Wi-Fi Password XXXX Done! Your device should now restart. ! It doesn't look like your Photon has made it to the cloud yet. ? What would you like to do? Check again to see if the Photon has connected ! It doesn't look like your Photon has made it to the cloud yet. ? What would you like to do? Check again to see if the Photon has connected ! It doesn't look like your Photon has made it to the cloud yet. ? What would you like to do? Reconfigure the Wi-Fi settings of the Photon ! PROTIP: Hold the SETUP button on your device until it blinks blue! Potentially unhandled rejection [3] VError: Error during setup: Serial timed out at C:\Users\Caroline\AppData\Local\particle\node_modules\particle-cli\dist\cmd\serial.js:718:10 at tryCatchReject (C:\Users\Caroline\AppData\Local\particle\node_modules\when\lib\makePromise.js:845:30) at runContinuation1 (C:\Users\Caroline\AppData\Local\particle\node_modules\when\lib\makePromise.js:804:4) at Rejected.when (C:\Users\Caroline\AppData\Local\particle\node_modules\when\lib\makePromise.js:625:4) at Pending.run (C:\Users\Caroline\AppData\Local\particle\node_modules\when\lib\makePromise.js:483:13) at Scheduler._drain (C:\Users\Caroline\AppData\Local\particle\node_modules\when\lib\Scheduler.js:62:19) at Scheduler.drain (C:\Users\Caroline\AppData\Local\particle\node_modules\when\lib\Scheduler.js:27:9) at nextTickCallbackWith0Args (node.js:452:9) at process._tickCallback (node.js:381:13) ? Press ENTER when your device is blinking BLUE c:\OpenSSL-Win32\bin> ``` * * * Thank you for any help!!! ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [July 13, 2018, 7:45am UTC](https://community.particle.io/t/cant-connect-to-wi-fi/42955/5 "2018-07-13T07:45:06Z")
Device OS version is the version of the system firmware on your device. You can get that via Listening Mode and `particle identify` You can also try the legacy route without CLI. - connect via USB - put device in Listening Mode - open a serial terminal program (e.g. PuTTY) - send `w` to the device - provide data as prompted - hit RESET