# Cannot connect Photon to the internet **URL:** \ **Category:** Troubleshooting\ **Created:** [April 28, 2018, 4:00pm UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462 "2018-04-28T16:00:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Tyler\_Lundhagen](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@Tyler\_Lundhagen](https://community.particle.io/u/Tyler_Lundhagen)\ **Post date:** [April 28, 2018, 4:00pm UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462/1 "2018-04-28T16:00:25Z")
Hello everyone, I cannot claim my photon. I tried to reconnect it to a different wi-fi network, as the one I had it on was out of commission. However, when I went to connect it, I could not, because it couldn’t verify my credentials as a particle owner. Is there anyone who knows how to fix this? Thanks for all your help!! ---
**Author:** ![Moors7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/moors7/32/588_2.png) [@Moors7](https://community.particle.io/u/Moors7)\ **Post date:** [April 28, 2018, 5:08pm UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462/2 "2018-04-28T17:08:24Z")
What exactly have you tried? ---
**Author:** ![Tyler\_Lundhagen](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@Tyler\_Lundhagen](https://community.particle.io/u/Tyler_Lundhagen)\ **Post date:** [April 28, 2018, 11:50pm UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462/3 "2018-04-28T23:50:28Z")
Pretty much everything. I have tried restarting the application for your phone, tried restarting the photon itself, and tried resetting the device. Any ideas? ---
**Author:** ![Moors7](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/moors7/32/588_2.png) [@Moors7](https://community.particle.io/u/Moors7)\ **Post date:** [April 29, 2018, 7:57am UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462/4 "2018-04-29T07:57:28Z")
> [@Tyler\_Lundhagen](#): > > it couldn’t verify my credentials as a particle The app couldn't? > [@Tyler\_Lundhagen](#): > > tried restarting the photon itself, and tried resetting the device. How exactly did you try that? What status is the photon in at all these steps? What does the LED show exactly? Have you got the CLI installed? ---
**Author:** ![Tyler\_Lundhagen](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@Tyler\_Lundhagen](https://community.particle.io/u/Tyler_Lundhagen)\ **Post date:** [April 29, 2018, 4:03pm UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462/5 "2018-04-29T16:03:49Z")
The photon itself is breathing green at the end of the process, and the app couldn’t verify my credentials. I reset the photon and unplugged it to turn it off, and I have no idea what CLI means. Thanks for the quick responses. ---
**Author:** ![ScruffR](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/scruffr/32/6952_2.png) [@ScruffR](https://community.particle.io/u/ScruffR)\ **Post date:** [April 29, 2018, 8:30pm UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462/6 "2018-04-29T20:30:11Z")
If it’s _breathing_ green it seems the currently running firmware does only connect to WiFi but not to the cloud and hence claiming/ownersh-verification is supposed to fail by design but the WiFi credentials are obviously correct and accepted. You can try Safe Mode to claim or OTA flash new firmware. CLI stands for Command Line Interface and the Particle CLI is the Swiss Army Knife for their devices. Have a look at the docs [https://docs.particle.io/guide/tools-and-features/cli](https://docs.particle.io/guide/tools-and-features/cli) ---
**Author:** ![Tyler\_Lundhagen](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@Tyler\_Lundhagen](https://community.particle.io/u/Tyler_Lundhagen)\ **Post date:** [April 30, 2018, 5:57pm UTC](https://community.particle.io/t/cannot-connect-photon-to-the-internet/41462/7 "2018-04-30T17:57:01Z")
I tried turning the photon to Safe Mode, however, it doesn’t seem to work when connecting it through the phone app. Am I doing something wrong?