# Can anyone help me recover my Photon?

**URL:** <https://community.particle.io/t/can-anyone-help-me-recover-my-photon/57250>\
**Category:** Hardware\
**Created:** [August 3, 2020, 7:24am UTC](https://community.particle.io/t/can-anyone-help-me-recover-my-photon/57250 "2020-08-03T07:24:45Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![friedl\_1977](https://sea2.discourse-cdn.com/flex026/user_avatar/community.particle.io/friedl_1977/32/22930_2.png) [@friedl\_1977](https://community.particle.io/u/friedl_1977)\
**Post date:** [August 3, 2020, 8:42am UTC](https://community.particle.io/t/can-anyone-help-me-recover-my-photon/57250/4 "2020-08-03T08:42:19Z")

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@spork -

> [@spork](#):
>
> If I ping it from the console it sometimes says that the device in “on-line and connected” and a few seconds later it will say it can’t be reached. But it never does get into the breathing cyan mode

It this even after flashing Tinker app?

If so, I would recommend following the steps in this post:

> [@Photon stuck in rapidly blinking cyan](https://community.particle.io/t/photon-stuck-in-rapidly-blinking-cyan/56412/2):
>
> Hi @guiambros - There seems to have been several similar issues the last couple of days, not sure why. I used to be able to quickly resolve any matters running particle doctor via the CLI but the lately that too presented errors and did not resolve the problem. After hours of trying, here is the only solution that has worked for me: Sure, are you using OSx or Windows? I am using OSx do here is is what I did. [Download the four files](https://github.com/particle-iot/device-os/releases/tag/v1.5.0) below form Github. Make sure to download both Part1 and P…

Let me know.

Regards, Friedl.

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